written by ukwoody on 14/09/2018
Increased dd from £76 to £180 pcm. They agreed to ammend it based on my reading and delay collection of DD for one month as I was well over in credit. Agreed DD was £83 pcm. Then received email trying to increase the DD to £160 pcm. You have to supply a reading every month on a set date. They will not rebill you two days later from your own reading. Been waiting over 6 months for smart meter and still cannot tell me when I will get one. Totally unimpressed and will move as soon as tariff ends. Never ever had this hassle with any other supplier.
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