Opus Energy Electric Review

★☆☆☆☆
1.2 / 5
6% of users recommend this
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THEPUMA's review of Opus Energy Electric

★☆☆☆☆

“One of Opus' agents called my company and managed to...”

Written on: 12/02/2020 by THEPUMA (1 review written)

One of Opus' agents called my company and managed to trick a subcontractor into agreeing to a contract (they say, my subcontractor refutes this so i am waiting for a recording of the call). Even though that subcontractor has no authority to enter a contract on the company's behalf (which they were fully aware of and mentioned several times on the telephone (whether they send me the full call recording including this section remains to be seen) and they are now claiming to have tied us into a multi-year exorbitantly priced gas contract which we apparently cannot get out of. I am appealing our case to the Energy Ombudsman.

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Kamleshpatel's Response to THEPUMA's Review

Written on: 25/02/2020

Join us on facebook Shut down OPUS ENERGY

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Thepuma's reply to Kamleshpatel's Comment

Written on: 25/02/2020

Actually, to be fair to them, they have now been pretty reasonable about this and released us from the contract. They also sent us a recording of the call which was more consistent with their version of events than our staff's, so all in all, I think in retrospect my original comments have turned out to be unfair.

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