Octopus Energy - www.octopus.energy Reviews

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Latest Reviews

★★☆☆☆

“Very disappointing method of increasing prices”

Written on: 18/03/2022 by 305McDaniel (1 review written)

I have today received an email form Octopus increasing my electricity payment by almost 50%. I am currently in debit by (according to Octopus £7.15, but according to the atual bills they have sent me £2.92). Octopus however wish to increase my payments from £65 per month to almost £90. This is to "help me manage my balance". I take exception to this for a number of reasons. Firstly I am a tiny amount in debit. Octopus have previously assured me this is normal for "this time of year". Secondly, they have not published the actual price increases to me, so this looks to be, at best, an estimate.. Thirdly, Octopus seem to like and, indeed, encourage the customer to mange their account and payments etc. However, in this instance they have chosen a rather bullying route to make extra money. Traditionally one pays for the electricity one has used and is not expected to pay "in advance" to help maximise a companies' profits (imagine sitting in a restaurant and being given the bill before ordering "lest you eat more that you thought you might", one would not accept that situation). I will, of course, be looking to change my supplier from Octopus with immediacy.

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★☆☆☆☆

“Don't believe the advertising hype!”

Written on: 27/10/2021 by slowman (26 reviews written)

When we started with Octopus Energy we believed the hype. What a big mistake to make. I have never known an energy company to be as bad as these guys. They 'say' they are going to do something, but they don't get around to doing it. Even when you bring the problems to their attention, they never get around to actually fixing or doing anything! It is all talk. They remind me of an old saying, 'EMPTY VESSELS MAKE THE LOUDEST NOISE' As soon as the fuel price crisis sorts itself out we will be moving to another company. All I can say is DO NOT SIGN UP TO THIS COMPANY! You have been warned.

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★★★★★

“Excellent Customer Service and very understanding if...”

Written on: 02/09/2021 by OLLIE-M (1 review written)

Hi, Well I have been with just about every Gas and Electric supplier out there, I was about to reside to the fact that none of these company's cared not one bit about my disability payments which are every 3 weeks with a fourth week that I have nothing which makes direct debits very difficult to manage. I am writing this to praise the team at Octopus especially the H2 team whom helped me work out a repayment amount that I could afford and advise me that I could me weekly payments on their app thus not needing to worry about the payment cycle that the DWP have put me on. It is so refreshing to know that when I have an issue Octopus Energy are understanding and helpful instead of most of the other energy company's. Thank you Octopus.

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★☆☆☆☆

“They make mistakes, and don't respond to emails”

Written on: 03/08/2021 by RainaPotter416 (1 review written)

They made a mistake on my account (not for the first time!), and I was unable to phone them about it as it was a weekend and their call centre was closed. I sent them an email, as they are supposed to have 'award winning email support' which deals with emails 7 days a week with a fast response time - but several days later I had had no response. I sent another email, and 3 days later still no response. A friend of mine had exactly the same experience with them. I will be switching to another supplier, and would definitely not recommend Octopus.

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Fussyfellow's Comment

Written on: 18/03/2022

My experience with Octopus has been, sadly, very similar.

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Fussyfellow's Comment

Written on: 18/03/2022

My experience with Octopus has been, sadly, very similar.

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★☆☆☆☆

“Do not touch”

Written on: 27/03/2021 by Zeon (1 review written)

Do not touch this operation. It does not comply with it's legal and contractual obligations as an electricity supply operation. You have been advised.

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★☆☆☆☆

“Issue still resolved after 12 months!”

Written on: 30/05/2020 by Combs1 (1 review written)

In January 2019 my elderly mother moved to a retirement complex. I transferred her electricity to Octopus (the property is electricity only). Octopus asked me toad the meter, which I duly did. Octopus asked us a month later to read the meter again and it was apparent the meter was not recording her usage. I contacted Octopus who were very helpful and arranged for the meter to be replaced. Sadly from there on I it was a different story. It took months for the Octopus to actually arrange for the meter change. On the appointed day the meter engineer did not turn up. It took weeks to get an explanation and a rebook. To cut a long story short it took 11 months to get the meter changed and, in order to reach that point I had to write direct to their CEO. As my mother was without accurate billing for a year Octopus estimated her annual bills and, as a result of there tardy correction of the situation gave her a fair amount of compensation in the form of credit. Recently my mother has been contacted again and asked for meter reading (please bear in mind this is a Smart meter that should send readings directly, and that she is housebound and unable to pop out to read the meter very easily). mother explained to Octopus that reading the meter is difficult as in addition to disability she is shielding from Coronavirus. No problem say Octopus any chance of a family member sending a photograph to check the meter is working. Yep no problem. Her is the but part - after a year of not amending her payment a member of staff emailed her today to change her tariff to a new one, one she had not asked for and one that is considerably more expensive. To sum up, a year to get a meter changed, 15 month Slater they haven't sorted the billing and now she is being pressurised to take a more expensive tariff. I can honestly say Octopus has provided the worst energy supply experience that anyone I know has ever had.

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Fussyfellow's Comment

Written on: 09/07/2020

A further update, we are in the process of transferring my mother to a different supplier as Octopus simply cannot get their act sorted out. They were asked to move her to "actual" payment (ie pay each bill in full). This has taken them over a month despite promising to do it straight away. Can their service get any worse I wonder?

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★★★★★

“Octopus Energy a Good Move”

Written on: 01/03/2020 by grahamhhhh (2 reviews written)

Hi, I have just signed up to Octopus Energy. My son gave me a referral code and we both have received £50.00 credit. So it works! I signed up because of his experience with Octopus, which has been very positive. Great customer relations One of the lowest tariffs for my postcode Renewable energy £50.00 referral code system No exit fees Smooth transition from my previous supplier If you have decided to sign up to Octopus, it would be great if you could use my referral code below and we will both receive £50.00 credit. simply copy and paste it into your browser and away you go.

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Fussyfellow's Response to grahamhhhh's Review

Written on: 09/07/2020

My experiences are the polar opposite of yours. Octopus seem to be okay if no changes etc are required, but if any sort of problem arises they are utterly dreadful.

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Grahamhhhh's reply to Fussyfellow's Comment

Written on: 18/11/2020

Sorry to hear your experience. My experience has been really good and continues to be.

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★☆☆☆☆

“Sorry - my experience is not good”

Written on: 09/01/2020

Octopus have taken over my account from Coop energy who were dreadful. Octopus do get back to you (but you have to nudge them). However, they have not been able to carry out a simple admin task after a week's communication. It looks very poor. I will have to change to a big supplier as they seem to have a bigger capacity. The small suppliers cannot cope despite the regulator saying people should change.

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Fussyfellow's Comment

Written on: 09/07/2020

Sadly this has also been my experience. OK if things are going fine, absolutely useless if any kind of problem arises.

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★★★★★

“This is the one?”

Written on: 16/05/2019 by eddduck1948 (45 reviews written)

After a lot of research (including company house accounts) I felt that Octopus energy was trustworthy, stable and reliable. Look at their blogs about taking over all the Iresa energy customers. Easy no problem switch. Nice and clear website. After switching twice in the past 3 years - I may have found my last energy company.

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★★★★★

“Octopus Energy £50 credit referral link”

Written on: 03/01/2019 by Tony625 (1 review written)

Octopus Energy have a referral scheme for £50 credit which can be used against future energy bills. No voucher or code required - you are guaranteed the £50 credit if you sign up with the referral link. Of course you could just sign up directly on their website but then you would not get the £50 credit.

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Fussyfellow's Response to Tony625's Review

Written on: 09/07/2020

I believe this may be advertising rather than a genuine review - Review Centre are you able to check?

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★★★★★

“Fantastic deal and 100% renewable! ”

Written on: 18/09/2018 by Anthony1978 (1 review written)

Great deal, really easy switch, well rated and 100% renewable, everything I was looking for in one place = One happy customer. Use the referral link to automatically get £50 credit when signing up! 

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★★★★★

“Company that cares”

Written on: 27/07/2018 by BROUGH6969 (0 reviews written)

Recently joined octopus first rate from initial contact email support 5 star phone service 5 star plus a 50.00 cash bonus using a referal code After first direct debit taken use mine and get 50.00 just for being part of the future

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Brough6969's Response to BROUGH6969's Review

Written on: 30/07/2018

witty-bee-772 referal code for above get you 50.00 bonus credit after your first direct debit

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Brough6969's Response to BROUGH6969's Review

Written on: 30/07/2018

witty-bee-772 refer code for BROUGH6969 review

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