Remember who's money the account in credit belongs to!

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Octopus Energy - www.octopus.energy
★★★☆☆
3.0
46.0% of users recommend this

TimbovOctopusCrooks's review of Octopus Energy - www.octopus.energy

“Remember who's money the account in credit belongs to!”

★★☆☆☆

written by TimbovOctopusCrooks on 18/02/2023

When you're in credit by a substantial margin it's a good feeling; you've got that buffer for the winter cost, and you know you can request a refund when you need it.... Try doing that and expect a quick response from Octopus! I've been waiting NINE working days since I received a email from a robot saying it was being 'reviewed for approval' (what is there to approve, it's MY bl00dy money you modern day pirates!). My bank can transfer money from one bank to another within minutes, why can't Octopus do this when I request a refund?

Octopus were rated highly by Which? When I signed up to them years ago. How times have changed - get too big, then forget your roots and behave like all of the other major Energy suppliers and upset your customers. Well done Octopus!

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