Excellent Customer Service & very understanding if things

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3.4 / 5
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OLLIE-M's review of Octopus Energy - www.octopus.energy


“Excellent Customer Service and very understanding if...”

Written on: 02/09/2021 by OLLIE-M (1 review written)


Well I have been with just about every Gas and Electric supplier out there, I was about to reside to the fact that none of these company's cared not one bit about my disability payments which are every 3 weeks with a fourth week that I have nothing which makes direct debits very difficult to manage. I am writing this to praise the team at Octopus especially the H2 team whom helped me work out a repayment amount that I could afford and advise me that I could me weekly payments on their app thus not needing to worry about the payment cycle that the DWP have put me on.

It is so refreshing to know that when I have an issue Octopus Energy are understanding and helpful instead of most of the other energy company's.
Thank you Octopus.

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