They make mistakes, & don't respond to emails

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RainaPotter416's review of Octopus Energy - www.octopus.energy

★☆☆☆☆

“They make mistakes, and don't respond to emails”

Written on: 03/08/2021 by RainaPotter416 (1 review written)

They made a mistake on my account (not for the first time!), and I was unable to phone them about it as it was a weekend and their call centre was closed. I sent them an email, as they are supposed to have 'award winning email support' which deals with emails 7 days a week with a fast response time - but several days later I had had no response. I sent another email, and 3 days later still no response. A friend of mine had exactly the same experience with them. I will be switching to another supplier, and would definitely not recommend Octopus.

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