written by on 28/12/2016
I've been with NPower for several years now, and have benefited from some very competative fixed tariffs. Their UK based staff are easy to understand, friendly and try hard to be helpful in my experience. There have been problems though:- I've been charged on the wrong tariff and had to have several bills recalculated, and I've had lots of problems changing my bank details recently. In my experience, persistence works, but I keep records and argue my complaints logically. Oh, and I always pay in arrears by quarterly direct debit, so they never owe me much money. I was with EON before and never had any problems at all, but they were much more expensive than NPower for my circumstances. In summary I quite like NPower, but wish they could get their systems to work properly. I will stay with them as long as they are saving me money.
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