Very Bad Electricity Company

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Guest's review of NPower

★☆☆☆☆

“Very Bad Electricity Company”

Written on: 22/11/2019

We have been with npower for years now and all they did was milk us for our money as much as they could anyway they could.

They have terrible customer service! They make you wait for ages before anyone picks up! They come up with excuses like their computer is not working or they blame a misdeed on their co-worker to not cough up the dough they owed us!

Sometimes they would take the amount twice in one month! because I would go into debt because of this I cancelled the direct debit. When the issue arose with them they charged us for cancelling it.

The worse thing that happened to us is this.
They charged us a wrong bill for about 3-4 years so we ended up owing them a huge amount.
Turns out we were supposed to pay around 260pounds per month but they billed us 110pounds per month. The problem is is that they built up a debt against us with the remaining 150pounds every month for the 3-4 years amassing to around 5000pounds.
We were gobsmacked. They did not inform us!

They would not let us switch suppliers when we found fault with them until we could pay all of this back!
We could do nothing but spend another 3-4years with them paying this all back little by little! to say it was a nightmare would be an understatement as you can imagine!

We only just payed back everything and have switched suppliers today. Don't know how well the transfer will be. It could be another lengthy battle with them who knows?

The conclusions I have gathered is that npower is in a complete mess right now. Whenever I have called the experience has left me in complete distrust towards their professionalism. They seem to be in a panic about letting go of customers.

All I can say is that with our experience, we have felt that they have tried intentionally to trap us for as long as they can for as much money as they can. I assume they trapped us in debt so that even if they raise and raise and raise the prices we had no option but to stay and pay.

I was shocked to see that they have been given a 1star rating by others too. I was hoping they only treated a small amount of their customers so abysmally. Looks like that is not the case!

The rating speaks for itself! please save yourselves from a longlong battle with npower! PLEASE DO NOT USE THEM

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