Even 1 star is too generous

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SaniyaMeier11's review of NPower


“Even 1 star is too generous”

Written on: 03/12/2017 by SaniyaMeier11 (1 review written)

Actually the worst company i have ever had to experience. A total catalogue of errors, i have now moved to another company. I cannot stress enough how you should NOT use Npower.

So months ago i was moving from Eon to Npower as it was a new property and they came up as cheaper on comparison sites.

Called them up for them to take over my line. Would take 3 weeks they said. 3 weeks passed and i called them up and they had no clue who i was. Turns out they had taken over the wrong property. Some uneducated idiot who answered the phone couldn't tell the difference between number 17 and number 5!!

So back to the beginning- another 3 weeks of waiting for them to take over the line.

They were then due to change over my meter from a pre payment to a monthly payment one. I needed this doing urgently as pre payment is more expensive. They advised they could do it without entering the flat so i booked the appointment and went to work on that day as usual. They then called me advising they cant change it as they cant enter the property! Again- idiots!!

So i rebooked- took a whole day off work- they cancelled the appointment.

Rebooked again- they cancelled the appointment- another wasted day off work sitting indoors waiting for an engineer.

Obviously i was fuming at this point and made a formal complaint. They then booked me for a Saturday appointment promising an engineer would definitely come tomorrow 2nd December 2017. They have just informed me they have cancelled it again!!! Shock!!!

So i have just found an alternative supplier and am moving to SSE.

Npower's customer service is just horrendous. Everytime you call them its like the whole call centre share one brain cell and their attitude is 'well what do you want me to do about it?' Just awful!!

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