ExtraEnergy - www.extraenergy.com Reviews

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ExtraEnergy - www.extraenergy.com

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Latest Reviews

★☆☆☆☆

“Glad they've shut down!”

Written on: 09/01/2019 by mommybearjulie13 (13 reviews written)

At first extra energy were a good company. Reasonable prices. However, when I moved I discovered something different.... Despite having CREDIT on my meter, they've tried to bill me for over £600! They said it was from a previous address, then kept getting the addresses and account numbers mixed up. I've made several complaints and demanded to know where the supposed "£600 bill" came from. And also queried why they couldn't refund me the £50 credit on my account when I left. No straight… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 01/05/2018

From my experience I would not recommend anyone to use Extra Energy. There are many reviews online including on Which and MoneySavingExpert that would reflect my feelings. Having moved into a house supplied by Extra Energy I had no alternative but to be supplied by them for the few weeks it took me to set up an account with another supplier. They supplied me for 3 weeks for Gas ONLY and I was shocked to receive an extortionate bill for nearly £80 (I'm in a small 2 bed house). Communication… Read Full Review

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★☆☆☆☆

“Money owed to customer”

Written on: 17/03/2018 by pdm1 (1 review written)

ExtraEnergy owe me over £700, they reject my emails because my orginal email no longer exists, they advise me to change on their system, but my account is closed so I cant, even they cant, so now I am having to take them to court - if any one from ExtraEnergy can be bothered to pick up the phone the account number 003150… Read Full Review

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★☆☆☆☆

“DO NOT USE this company!”

Written on: 15/11/2017 by simonred (1 review written)

DO NOT USE this company! they are very quick to take on your business but then once you become a customer our experience is that they will put EVERY obstacle in your path when it comes to replying to queries and general account handling. One day they will speak to you on the phone and the next time insist that they can't due to the dreaded Data Protection rules which makes any communication less enjoyable than pulling your own teeth out. if you have a lifetime to deal with such matters, enjoy… Read Full Review

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★☆☆☆☆

“WARNING - SIGNING UP/USING THIS OUTFIT WILL COST YOU!”

Written on: 24/10/2017 by Youngjj1981 (1 review written)

Fortunately, I have now left this awful, horrible, so-called very devious and nasty utility provider and have, thank the Lord, moved my electricity to Octopus Energy, who are outstanding in comparison to Extra Energy!!! Extra Energy have absolutely dreadful 'customers services'!?! are non existent! Be warned, their sales contracts/sign up department will constantly lie to you and sign you up on as long tied in contract as possible, based completely on non-factual standing unit charges and… Read Full Review

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★☆☆☆☆

“awful communicator”

Written on: 23/10/2017

during 18 months supply extra energy charge more to each direct debit.they now owe me in excess of 3400 AS I CLOSED MY ACCOUNT AT BEGINNIG OF OCT.I have spent 40 mins on telephone being passed to the wrong dept. It is almost impossible to get reasonably contact with them and they are deliberately slow to sort out meter readings. I will be forced to resort to legal action to recover my money I would not recommend them at all… Read Full Review

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★☆☆☆☆

“not even worthy of a rating”

Written on: 10/10/2017 by Lawkr479 (1 review written)

having apparently been on a no contract contract since 2014 without my knowledge hey have now presented me with a bill for just shy of £3000. apparently they did not know who the occupiers were and took no action to find out, I have been under the assumption in was with British Gas as I have been paying them. Threatened to cut off my gas on the 2nd October and turned up at one of my offices to apparently do so today with an alleged Warrant which he was unable to produce. yes I am a law firm… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 25/08/2017 by 89Jenkins (1 review written)

Wish I had never changed to this Company, biggest rip off I have ever encountered… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 02/08/2017 by disgustedJohn (1 review written)

This company offers great energy costs, but at the cost of being a company you cannot work with, the customer service is non-existent you cant get anything resolved by either phone or e-mail. If all goes smoothly you will get a great deal, until you have problems or try to put in meter readings that they dont like. No support at all… Read Full Review

Davepanter's Response to disgustedJohn's Review

Written on: 02/08/2017

Should be no energy, no bills, no customer service, no answer phones, no answer emails.

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★☆☆☆☆

“Unhelpful customer service ”

Written on: 28/07/2017 by Rashelbh (1 review written)

I have used extra energy for my electricity and gas. I can say they are absolutely rubbish. Interms of energy and pricing of gas and electricity is too expensive. They'll give you cheaper price at the beginning so you take them then they will change it within two months. You cannot leave them because you will have to pay £20 for electricity and £20 for gas before leaving. Also they will put meter readings unrealistic so you will end up paying 6 months worth of bills which you have not. If you… Read Full Review

Davepanter's Response to Rashelbh's Review

Written on: 02/08/2017

I wouldn't go back to them if they were free, worst company I have ever had the misfortune to use

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★☆☆☆☆

“21 days for refund!”

Written on: 06/07/2017

The worst customer service ever. I had to increase my direct debit just to get a refund of £161.41 which they owe ME. . And it's July so not using much. Was told 3 July that refund would be sent, but after checking on 6th and calling them was told it takes 21 days to process. What rubbish. They are earning interest that's why they don't want to refund!!! In April when I owed Extra Energy £12.16 they insisted I paid this by debit card before they would keep my payments for dual fuel at… Read Full Review

Davepanter's Comment

Written on: 02/08/2017

It has taken me over 6 months to get a bill and still waiting for the refund

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★☆☆☆☆

“Extra Energy are the worst company ever”

Written on: 23/06/2017 by Colin_Scott2 (1 review written)

I moved to Extra Energy and the bills were the same as my supplier to start with, then after 6 months they trebled my bill. When I spoke to an advisor she couldn't answer the most basic of questions and got upset when I had the cheek to point out she was wrong on a few points. I get a different answer each time I call them and when I put my figures into a comparison website the bill from other companies are a third of Extra Energy. They seem to have huge service charges regardless of how much… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 05/06/2017 by blBradley300 (1 review written)

extraenergy is a company that's offer champagne,but delivers lemonade, offering call back, I'm still waiting. They make deald they can not uphold,when asked about there deals the are very evasive,though some of the staff do try, it seems there complaints department pull the strings. (shame as some staff seem genuine)… Read Full Review

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★☆☆☆☆

“Worst energy supplier ”

Written on: 06/04/2017 by Ryvita01 (1 review written)

Worst energy supplier I have ever had to deal with. I have a number of rented properties and extra energy sounded like a good company to work with to begin with, I was very wrong. They would send bills on accounts that had been closed, put supply on incorrect tariffs and send estimated bills when accurate readings were sent. Was all very frustrating, especially when you wanted to leave. Although some staff were friendly and seemed helpful the bills were a mess and you would get told different… Read Full Review

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★☆☆☆☆

“Where do I beign...?”

Written on: 03/04/2017 by Copelandcb1982 (1 review written)

I joined extra energy late in 2014 as my energy bills were quite high. I did get a good deal with them at first, bills were much lower. However I only recently received an email (early 2017) saying I owed them over £400. I rang to discuss clearing the debt and they said they wanted nearly £50 a month off me because they wanted it paid back within a year. I told them I could not afford this as I'm on a low income. I e-mailed them a budget sheet showing them the amounts I could and could not… Read Full Review

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★☆☆☆☆

“No final bill for the last 3 months - 6 weeks after...”

Written on: 28/03/2017 by davepanter (1 review written)

I left Extra energy 6 weeks ago and am unable to get a final bill despite paying by direct debit and now owed money by them - they blame Iresa who I moved to and Iresa says its Extra energys fault as there MOP's team hasn't sent them the meter point information required which is required when sending the final reading Iresa has escalated the problem and Extra energy has highlighted the problem and says it may take up to 12 weeks to resolve, it appears to me someone is playing games or being… Read Full Review

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★☆☆☆☆

“dreadful and totally incompetent”

Written on: 08/03/2017 by PresleyGonzales492 (1 review written)

Simply I would not recommend this company and I will certainly not be using again. - Left the company after they could not switch my account on moving in to 'consumer' account from a business one. - Received first bill Months after leaving them with a standing charge of £79 (from a £22 bill) - Still waiting for a charge for electric bill (requested told 'the bill will come in the post') - I was told I could not complain given there is not a 'name' on the account. This suggests an appalling… Read Full Review

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★☆☆☆☆

“Rubbish staff!!”

Written on: 19/02/2017 by Sandrae66 (1 review written)

terrible company, staff put you on hold, cut you off. Awful!… Read Full Review

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★☆☆☆☆

“disaster!!!never again!!”

Written on: 15/02/2017 by Upton111 (1 review written)

Please dont go there!!!Its the worst company I have ever known. Could take my gas over for 6 months, than kept charging me after I left 6 months on!!!!Lots of money on phone calls, not trained staff, they dont know what they are doing. They sent a dept collector on me,for a bill I paid 6 months before. PLease save yourself money and time!!!!!Dont have them, other companies are cheap aswell but much better.!!!… Read Full Review

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★☆☆☆☆

“Avoid at all cost. Worst company ever.”

Written on: 14/02/2017 by BigIain1234 (1 review written)

Avoid extraenergy at all cost, because any association with them will cost you dearly. Dishonest billing, ignoring customer reads for their own estimates. Refuses to wave leaving fees even though contrcat period ended. I wouldnt trust this shower as far as i can spit a rat. STAY AWAY FROM THEM… Read Full Review

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