Terrible communication

1.4 / 5
11% of users recommend this
  • Value For Money

PeterCreber's review of EON Gas & Electricity - www.eon-uk.com


“Terrible communication ”

Written on: 24/08/2022 by PeterCreber (1 review written)

Sent three emails asking questions about setting up a Smart Export Giarantee and whether Smart meter required. A month later I had received no reply. Decided to phone and after a very long wait I got through to a call operator who told me they were too busy to answer emails quickly. I suggested that at the very least they could have an automated reply informing that it was received and they would be in touch. Was simply told that they don’t do it that way.
Looked on Octopus’ website and they stated that their average reply time was 36 hours so I sent the same email. Received a very long reply to my questions after 2 working days.
I’m moving from eon to Octopus.

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