Stay Well away

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11% of users recommend this
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JPatton's review of EON Gas & Electricity - www.eon-uk.com

★☆☆☆☆

“Stay Well away”

Written on: 25/01/2022 by JPatton (1 review written)


Eon is the worst electric company to have a licence to operate in this country and should be taken off them. I have a on going complaint from when Npower was in existence. I have put in so many complaints with Npower at the time and now with Eon from when they took over from Npower with a disputed bill and also from my account being opened before I moved in to my premises and billed for electricity that I have not used. Eon kept shouting my complaint without notification and any letter of reconciliation. Then came the debt collection agencies who quickly ran off when told what was going on as Eon never told them. I even had Eon's solicitor contact me when I told her what was going on they ran off. With being billed for electricity that I have not used and Eon sending debt collection agency to get money off me. Since I have legally with held payments which in law you can do the bill is over 2000 pounds ( not my fault). Last week they broke the law by sending out a team to replace my meter to a payment meter forcing me to pay a disputed bill. The government legislation stayed if a bill is in dispute ( like mine) they can not disconnect battery power , which they did. They did not even come to the house door not even show my partner who after a call to see and ask what they were doing. No warrant shown no ID shown they just came turned power off disconnected meter - totally outside government legislation other words broke the law. This company and THE way they work needs to be investigated. The CEO office is now supposed to be looking in to the disputed bill and complaints but they never notified me to this but a member of staff who responded back to another trust pilot remark. No one from Eon is now responding to any emails sent to them regarding my complaints or getting this disputed bill resolved. If any shareholders read this you need to looking in to replacing the top management as they do not correspond to customers. Anyone looking at using it changing their supply to Eon stay well clear of them.

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