EDF completely rubbish

Click here if this is your business
EDF Energy Electricity
★☆☆☆☆
1.4
8.0% of users recommend this

Richardw291's review of EDF Energy Electricity

“EDF completely rubbish ”

★☆☆☆☆

written by Richardw291 on 24/05/2017

Very unsatisfactory customer service. Hopeless is probably a good word. Three weeks to try and get an appointment to get meter moved from back of house to side.
Staff clearly don't understand what needs to happen. To contact EDF extremely difficult if you don't fit into a box that needs to be ticked. No clear phone numbers or contact details. They kept giving me a number for SSE!! The message on which said if it was to do with a meter contact your supplier. I did and they still kept giving me the number for SSE.
Live chat cuts off if you take too long to type.
Just tried to change my tariff and needed to ask a question as the instruction was not producing, on my screen, what was predicted. Again hopeless. So I emailed and the response was that it was being dealt with on live chat. I don't have time to spend hours on this. It should be much simpler and staff should be better informed.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0