Inaccurate ESTIMATED gas Bill demand

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Strodeandco's review of EDF Energy Electricity

★☆☆☆☆

“Inaccurate ESTIMATED gas Bill demand”

Written on: 02/12/2021 by Strodeandco (1 review written)

This company sends bills based on completely guessed numbers. Is impossible to make direct contact with them. There telephone system keeps you holding for 2 hours, their automated customer care system simply does not work, their texting facilities also fails. Yet their computerised. Billing system continues to spurt out totally incorrect demands. You cannot contact the by email to sort things out.

If you do eventually get through, you will be connected to an off shore call centre, who quite simply do not have a clue, so you are back to square one.

It's quite obvious that this company relies on customer inertia, that is to say customers attempts to rectify bills are faced with contact and communication obstacles so much so that they give up trying and simply pay their bills.

I have a bill of 109.73, which should be 37 pounds. I have tried everything to get this sorted out but am getting no where. 

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