absolutely scandalous company

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nick.fitz's review of EDF Energy Electricity

★☆☆☆☆

“absolutely scandalous company”

Written on: 13/11/2020 by nick.fitz (4 reviews written)

On January of this year i had a Smart meter installed,this was supposed to be a PAYG meter,but instead,a smart credit meter was installed,their mistake,i asked if it was ok to pay my bills online and put money into the online account to pay my bills,they said fine.
now,they estimated my first bill,which was a couple of months,because of "teething issues" their end collecting the readings,so i called and asked them,as this is an estimate,for my peace of mind,that i am not going to suddenly get a higher bill sometime later in the future,i was assured,no that would not be the case. so,fast forward to now,since the install in January i have had plenty of problems with EDF,having to constantly chase them up because the bills have not been generated on time,when they should be each month,or because they have not been getting a signal from the Smart meter,you would have thought they wouls survey areas first,but i guess they are trying to push out smart meters,but still all along the bills that i have got,i have paid on time.two months ago i did not get my bill,expected on 13th as usual,so yet again i contacted them,and eventually they told me that the meter that was installed,was not commissioned,even though i have previously been told it had been,and their details were wrong,so now,what they have done,is wrote off many of my previous bills,and also conveniently removed them online so that i can not view them,and decided to re tally it all up from January,and instead of me having a bill of around £150 as expected for the two months,i now have a bill of £369 because they lied to me about my meter being commissioned and estimated bills not being re calculated because they could not get a reading,costing me more. i am housebound with mental health issues and this is causing me a lot of distress knowing that i have to all of a sudden find an extra £200 or more because of THEIR mistakes and handling of my bills.if you do not want to be put in this situation,i would suggest you avoid EDF like the plague.

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