Dual Energy - www.dual-energy.co.uk Reviews

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Dual Energy - www.dual-energy.co.uk

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Latest Reviews

★☆☆☆☆

“Totally Incompetent”

Written on: 13/08/2020 by gragha (1 review written)

Took over an empty building at the end of February 2020 and gave the meter readings to Dual-Energy, no power has been used as the building has remained empty pending a new tenant at some point to go in. Despite having to send in emails on a regular basis with photos of the meters, having made numerous calls to Dual-Energy they just ignored the meter readings that I sent and made up their own with ridiculous bills being sent out. It should be simple, meter reading at the beginning is the same… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 13/05/2020 by joswatson (1 review written)

I contracted to Dual Energy in November to supply electricity to a public house and hotel. Although their bills show three readings (Day, Evenings, Night), the meter does not show the third reading. Consequently, none of my meter readings have been accepted, even for the two readings that I can obtain. Therefore all of the bills are based on invented readings, all of which are much higher than the real readings. Despite repeatedly asking, no-one from Dual Energy has either advised me on how to… Read Full Review

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★☆☆☆☆

“BEWARE / EXTORTIN / BULLIES / UNLAWFULL”

Written on: 07/05/2018 by DanSingh (1 review written)

BEWARE ! EXTORTION ! GANGSTERS ! BULLIES BEWARE ! TOTALY AVOID THIS COMPANY !!!!! CUSTOMER SERVICE RELATIONS IS ZERO. THEY HAVE TRIED TO EXTORT £8900 FROM ME AFTER SWITCHING SUPPLY OFF ! I HAD NO BILL FROM THEM ALTHOUGH REQUESTING ONE 10+ TIMES ! INSTEAD THEY JUST GAINED ENTRY TO MY COMMERCIAL PREMISES WHEN I WASNT THERE AND CUT OFF SUPPLY THEN VERBALLY INSISTED I PAY A PLUCKED FROM MID-AIR FIGURE OF £8900 OR SUPPLY WOULD NOT BE RE-INSTATED. ABSOLUTELY DISGUSTING OUTFIT FOR PROVIDING A… Read Full Review

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★☆☆☆☆

“If could score lower would this lot don’t listen...”

Written on: 07/03/2018 by AniyahDunn (1 review written)

If could score lower would this lot don’t listen Will cut off supply while discussing There random prices Just avoid. Do not use Avoid do not use In any other industry the owners would be doing time Just please do not use unless you have bottom less pit of money and no sense Avoid at all cost… Read Full Review

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★☆☆☆☆

“Not a very good company to deal with”

Written on: 06/09/2017 by Bond50 (1 review written)

Very dishonest company. They keep on increasing my direct debit. They increase my rates in February. And it's gone up so much I did not realise it until my first few invoices. Do not sign up to this company... I have been in business for the last 30 years never experienced a dishonest company like this… Read Full Review

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★☆☆☆☆

“Dual Energy's broker did a contract with me for fixed...”

Written on: 14/08/2017 by bluehat (1 review written)

Dual Energy's broker did a contract with me for fixed monthly price. We agreed. He took my bank details. But when I received my 1st bank statement I was shocked I was charged more than twice the amount I agreed to pay. I took up complaint with them and they started charging me the agreed contract price. But within months they again started to take out 3/4 times more than what they had agreed to charge me. I had provided them our annual consumption given to us by our previous provider. I took up… Read Full Review

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★☆☆☆☆

“Dishonourable company - increased rates on a FIXED...”

Written on: 27/04/2017 by IvanOpinion (1 review written)

I see a few other reviewers who have had the same problem with Dual. We are a charity which signed up for a 12m fixed rate. As part of sign up, I estimated our usage, though I was guessing as this was a new premises. There was no mention that the deal was dependent on a certain minimum volume. Part way through the contract, they informed me that we are being moved to a much more expensive low-usage tariff, as we are using less than I said. They assure me that the rate is still competitive… Read Full Review

Ivanopinion's Response to IvanOpinion's Review

Written on: 23/05/2017

Update: Their behaviour upon closing the account has also been poor. They repeatedly told my new supplier that they would not transfer the account, as we were on a fixed contract, even though it was they who broke the contract and offered to terminate early.

After the transfer, I knew we were in credit, so I was waiting for the final bill and refund. As I heard nothing for 5 weeks, I phoned and found that final account statement had, they said, been sent a few weeks ago, but mysteriously it did not reach me, even though all the others arrived just fine. They did then offer to make a request to refund the credit balance, but it would seem that if I had forgotten they would happily have kept the charity's money.

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★☆☆☆☆

“Devious and untrustworthy”

Written on: 26/04/2017 by Bowen264 (1 review written)

They wanted to change my meter to smart meter, I gave them an appointment early in the morning however 3 days before the appointment i rang their customer service to cancel it due to unforeseen circumstances. The meter change was rescheduled for another day but this time they failed to keep the appointment.I got the bill and noticed they charged me £125 for the failed appointments. I have filled a complaint but they have not responded… Read Full Review

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★☆☆☆☆

“Daylight Robbery with YOUR money”

Written on: 12/04/2017 by Keith440 (1 review written)

Do not sign up to this company. Even when you are in credit, they wanted me to pay ANOTHER £200 PER MONTH. 60% over my useage. They say to build up even more credit than i have because £175 is not enough. We are a small business on a tight margin and every penny counts. I will give them three months then i will have to decide to pull the plug and then they will get nothing. YOU HAVE BEEN WARNED. I REPEAT, DO NOT SIGN WITH THIS COMPANY OR YOU WILL REGRET IT LIKE ME. I think that 10 - 15% would… Read Full Review

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★☆☆☆☆

“Don't go there terrible people to deal with!”

Written on: 10/03/2017 by BellaSlattery (1 review written)

Don't go there at any price increased from £100 .00 To £450.00 and didn't not bother to tell me. Idiots that thinking to get way with anything… Read Full Review

Cphilpo234's Comment

Written on: 12/04/2017

I have just been done myself. Even though i had a positive balance and paying nearly £60 above my average, they still wanted another £200 per month. Reason stated was that my POSITIVE BALANCE was not big enough. They wanted more and said that i wouldn`t afford to pay my bills. Would not recommend these people at all. Go somewhere that helps you to pay the correct amount.
NOT ADVISED TO GO INTO A CONTRACT WITH THIS LOT.

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Cphilpo234's Comment

Written on: 12/04/2017

I have just been done myself. Even though i had a positive balance and paying nearly £60 above my average, they still wanted another £200 per month. Reason stated was that my POSITIVE BALANCE was not big enough. They wanted more and said that i wouldn`t afford to pay my bills. Would not recommend these people at all. Go somewhere that helps you to pay the correct amount.
NOT ADVISED TO GO INTO A CONTRACT WITH THIS LOT.

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★☆☆☆☆

“Do not go there”

Written on: 12/02/2017 by 440Kirkpatrick (1 review written)

I work for a charity and got a good deal on a years contract. After 6 months they increased the prices by a substantial amount. When I rang them they said it was because we did not use a lot of electric and they had changed us to a low usage tariff without consulting us. When I challenged them they came back with 'well it's in the small print that we can do this'. They only good thing is that I can now get out of the contract and go with someone reliable and trustworthy, if there is such a… Read Full Review

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★☆☆☆☆

“Disgusting Company”

Written on: 16/12/2016 by Gustafsonqe339 (1 review written)

From a Corner Shop that used £150.00 a month Electricity. They were Hammering Me about £400.00 a Month,there customer Service is horrible. I asked there Manager for Help, he said: "I cant help you unless you give us £400 now" Then hammered me for another few months. They caused stress, anger & Tears. I would rate 0 if it was possible… Read Full Review

Cphilpo234's Comment

Written on: 12/04/2017

They do not understand small businesses. We are on a very tight budget. They have done the same to me but not as steep as your payment. I understand your stress. 0 for me as well.

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Cphilpo234's Comment

Written on: 12/04/2017

They do not understand small businesses. We are on a very tight budget. They have done the same to me but not as steep as your payment. I understand your stress. 0 for me as well.

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★☆☆☆☆

“Awful!!!”

Written on: 14/12/2016 by Jaslener408 (1 review written)

DO NOT SIGN UP WITH DUAL ENERGY! FIRSTLY THEY PUT YOU ON A PAYMENT PLAN THAT IS WAY ABOVE YOUR USEAGE, WHICH MESSES BOOK-KEEPING. THEY EMAIL YOUR INVOICES (WHICH IS FINE) BUT I HAD ONE THAT WAS MISSING...IE NOT IN MY INBOX. I PHONED 'CUSTOMER SERVICES' (WHO ARE ABRUPT AND RUDE) AND WAS TOLD IT HAD BEEN SENT ACCORDING TO THEIR SYSTEM... AND THEY WOULD CHARGE A FEE TO RE-EMAIL!!!!... RIDICULOUS. IF YOU WANT IT POSTED IT'S £5… Read Full Review

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★☆☆☆☆

“Do NOT use Dual energy”

Written on: 29/11/2016 by RBarry (1 review written)

After reading these reviews I feel concerned of what is to come. I recently joined this shower and my complaint seems a bit trivial compared to the others but is still annoying nethertheless. They have me on a payment plan and will not let me change the way I pay, consequently it is messing up my accounts system. They take a set payment in advance and send me the invoice several weeks later, the payment and the invoice amounts don't match so I have to wait several weeks before I can enter… Read Full Review

Amcvitie's Response to RBarry's Review

Written on: 28/12/2016

Considering that is all that Dual Energy offer (the payment plan) why did you sign up with them in the first place?

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★☆☆☆☆

“Pllease avoid at all cost ”

Written on: 29/11/2016 by Ishaanm485 (1 review written)

Absolutely and most possibly the worst energy supply company ever! avoid Duel energy over charged me and then simply cut of my supply on a busy Friday afternoon over a mistake with THERE billing system. the call center staff are rude and will not listen or reason with you how.. wish i had read these reviews before i signed up with them .. nothing but a rip off… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 25/11/2016 by Longmx190 (1 review written)

YBiggest most extortionate energy company they are nothing but a big ripp off holding you ransome to pay them more money or will switch off power again and when you have frozen stock you cannot afford to have your power cut off without a moments notice… Read Full Review

Amcvitie's Comment

Written on: 28/12/2016

No supplier can cut you off for no reason... If you are paying your invoices then you would have nothing to worry about

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Sapphire123's Comment

Written on: 04/01/2017

Are you joking amcvities. They took 370.00 extra from me and continued to take an inflated dd without notice to increase in the first place or reason why. Got a £270 refund So i cancelled DD as in so much credit they charged me 30.00 for cancelling DD then sent me a letter saying i was in arrears and as result they had added a 39.99 charge to account. I phoned and was told i was in credit actually but maybe the systems had not been updated they also threatened to cut me off within 7 days. Absolutley rotten company. I am going to the ombudsman about them!! Not getting away with this

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★☆☆☆☆

“Up rates mid contract +68% - Switched but NO refund!”

Written on: 21/11/2016 by mondaymorningblues (2 reviews written)

Quite possibly the worst company we have dealt with ever. By the looks of the reviews below, we are not the only company to have encountered a mid contract consumption review and then been moved onto a new price which is +68%. Theyve done it to several of our sites, trading under different names, so It does seem to be a ploy to entice you in with a low headline rate, and then slap you with a mid contract price hike. Understandably we switched away, but they STILL use the wrong closing read… Read Full Review

Mb250717's Response to mondaymorningblues's Review

Written on: 27/01/2017

Totally agree with this review. Happened to a local charity I work for, dual fuel are just rip off merchants and customer service is non existent.

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★☆☆☆☆

“Worst Company Ever”

Written on: 07/11/2016 by TotallyDisgruntledCustomer (1 review written)

We paid this company on Friday the amount that they requested by letter. They cut off our supply on Monday as the amount they had asked for was wrong?!? They claim to have emiLed my wife on Monday morning threatening to cut the supply and as they had no response within 2 hours they cut off the supply. Despite it being their mistake they would not reinstate the supply without a reconnection fee being paid. Their staff are rude and obviously trained to extort money at all costs! DO NOT USE… Read Full Review

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★☆☆☆☆

“worst supply company i have ever dealt with, told them...”

Written on: 07/10/2016 by Brody476 (1 review written)

worst supply company i have ever dealt with, told them i use approx £50 a month in electric, they said that was fine, took in excess of £200 from bank via direct debit 3 months on the trot, despite several complaints,cancelled direct debit, wiated 4 weeks for excess payment to be refunded,total amount of electric used came to £112.63 pence in 3 months, they STOLE £633.. refund of £500 was late(and still left me in credit for £22,told them to shove contract and bailed out,now they have the… Read Full Review

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★☆☆☆☆

“Thiefs and cheaters! Do not enter!”

Written on: 23/09/2016 by Devang328 (1 review written)

They took over 500 pounds from us for wrong meter number! They took by mistake wrong meter number and billed us, still refusing to give the money back! Its over 3 months now!… Read Full Review

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