cata induction hob

Used this hob twice as I wasn't living at the property until last week. Bought new from B&Q as part of a kitchen costing over £3500.00. Rang B&Q last week and was told as I had had the item over 2 years there was nothing they could do and I would have to get in touch with technical services at CATA. This I did and waited for 6 days for an engineer to call, when he did he didn't have any parts with him. Rang B&Q again and was told there was nothing I could do only wait for the 5 days for the parts to arrive(suprise suprise 5 days is xmas day) happy xmas I don't think. Absolutely appaling.
Would not recommend B&Q or Cata to anyone