written by Sabrinau206 on 03/05/2021
I have been trying to cancel my account for nearly a year. I am unable to log in to my account and have been told I am liable for fees and my account will not be cancelled until I pay, despite trying to pay and being unable. When I asked via email, (there is no phone number), why no-one would help me, I got the response, "You can help yourself". This is just one of a string of rude and unkind comments I have received. Do not use them, I have never received such appalling service and my situation is still not resolved.