The worst customer support

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ntalam's review of PTE Academic -


“The worst customer support”

Written on: 02/10/2022 by ntalam (1 review written)

I took the test 3 years ago when I was in Melbourne. Using a different passport, email, address.
Now I took it again with a new passport, email and address, in another city.
It has been a month waiting for my results. They asked me to merge both accounts and fill up forms. I answered to tech support: "just delete the old one"... they insisted in merging them. After that... I filled up 3 forms, called 4 times, sent 8 emails, asked a refund 5 times….

and I am still waiting for my test results. Now I can not study. Thanks Pearson.

I just want my money back to take IELTS

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