Horrible service for tutors

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AubreyWillis88's review of First Tutors, www.firsttutors.co.uk

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“Horrible service for tutors”

Written on: 29/09/2019 by AubreyWillis88 (1 review written)

I am having a lot of problems with First Tutors as a tutor.
1. They are more interested in being paid the tutoring student's fee before the session than help tutors.
2. In two occasions i had 2 payment's issues with 2 students. The last one owes me £200. I contacted First Tutors by email and they said they can't do anything with it!! They asked me to make a claim at court and who is gonna pay the extra charges??
So, tutors are not protected against any unexpected issue, so be ready for it!
3. One of my students provided a feedback without starting her sessions because at the end, she changed her mind!
I asked first tutors to delete this feedback and they said they trust in student's feedback integrity...and what happens with tutors?
Without tutors this company wouldn't exist so pls, be aware, take care of tutors and treat them how they deserve to be treated!
4. I feel really disappointed and angry at this lack of professional behaviour and empathy with tutors.
I have been with First Tutors for 10 years now, so i feel that they are taking advantage of tutors and students in some way and they are more interested in money than in providing a competitive/ excellent service.
Excellent tutors there are few , (i consider one of them because all my students get the best marks in their exams), so if they don't take care of their tutors, the level of tutoring will get down and students won't trust in them.
I feel familiar with other reviews on this forum, i have also had to work sometimes for "free" to please students, charging a little rate to make them happy, being with them 1-2 years, (most of my students are with me long time), and after, i ask these students to write a good review for me and some of them they don't do it after being successful and get the highest marks in their exams.
So, all this hard work for nothing!
And then, there is a TOP tutors list in wich you need to upgrade and pay £30 to be listed at the top of the list.
If not, students won't see your profile, (even as in my case, i am fully qualified with 15 years of experience).
So, i advice First Tutors to create a new policy to protect tutors against difficult students and make some obligatory rules:
1. Make payment before every session.
2. Provide feedback.(Before publishing, tutors can check this profile and if they don't agree with it, they can proof the issue with it and be hide or deleted), without being shown any bad review with red colour on profiles.

So, happy tutors become happy students and not on the contrary.
It needs to be balance and equal the level of service for students and tutors.

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