Babbel - www.babbel.com Reviews

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Latest Reviews

★☆☆☆☆

“I subscribed to a 12-month contract with Babbel in...”

Written on: 02/01/2019 by JohnMullan (1 review written)

I subscribed to a 12-month contract with Babbel in 2015. I only used their online language tools for a week or two. I found it very basic and boring frankly. Recently I discovered Babbel had been charging my credit card annually since 2015. Their default 'small print' is a devious. The only correspondence I've had from Babbel since 2015 was a notification that my credit card - stored on their system - had expired. I didn't knowing allow my credit card details to be stored in Babbel's system. I… Read Full Review

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Bronnieallen's Response to JohnMullan's Review

Written on: 12/07/2020

I've had the exact same experience. I know I cancelled and they have just kept taking my money. Disgraceful - please do not use this company. Tells you something when there is no way to contact them directly!

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★☆☆☆☆

“TECHNICAL DIFFICUTLTIES”

Written on: 19/05/2018 by remliw (1 review written)

I signed up on my tablet. I paid my money. Now I cannot sign in to the program at all. No response from Babbel. Cannot use program. Login protocols apparently deficient for some devices. DO NOT PAY OR USE. There is a chance you will pay and will not be able to USE at all… Read Full Review

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Was this review helpful? 3 1
★☆☆☆☆

“Babbel - Dishonest auto-payments policy”

Written on: 15/11/2015 by Zimmerman164 (1 review written)

I took a free trial, not realising their small print must have enroled me to pay ongoing monthly fees. It took me 3 months to realise they were taking a monhtly charge from my Paypal (stupid of me I know but this is the first time I've been aware of companies being able to effectively set up a monthly direct debit via Paypal without your explicit permission). I asked Paypal to block (they were useless) so deleted card. Having added another card recently I see that Babbel has again taken a… Read Full Review

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Was this review helpful? 18 1
★★★☆☆

“Why pay?”

Written on: 16/10/2015 by 282Slaughter (1 review written)

Duo lingo is an excellent product which is free. Why pay for something which appears to be a pale imitation?… Read Full Review

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Was this review helpful? 10 1
★☆☆☆☆

“BUYER BE AWARE: WARNING: Do Not Purchase this Product!”

Written on: 15/05/2014 by Church279 (1 review written)

Babbel has a very tricky auto renewal policy to ensure that they keep charging you long after you have asked them not to -- particularly if you make the purchase using iTunes. Even though I contacted them and told them I would like to cancel using the built in support of their product they did not cancel my subscription. They waited until it auto-renewed and then told me I would have to cancel through iTunes. Even though I wrote to them a total of 5 times they would not assist me or back up… Read Full Review

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Crombit2's Comment

Written on: 15/11/2015

I took a free trial and didn't realise for 3 months they were automatically taking a monthly fee from my Paypal. Contacted Paypal (who were useless) so deleted my card from Paypal. After adding another a few weeks later I see today Babbel has taken another monthly fee! Very dishonest indeed. They're like having a virus - only way to get rid of it might be to delete my Paypal account altogether

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★☆☆☆☆

“disgusting!!!”

Written on: 23/04/2014 by AriFoster (1 review written)

has a sneaky rolling contract which charges you every 3 months until you cancel it!!! i had not used there service for over 6 months but have been charged twice!! i cancelled my contract but they still charged me anyway! and have still not received notice of cancellation from them??? only way i could find to stop it was by stopping it through paypal but was too late they charged me for another 3 months!! i would not recommend this service to anyone!!!… Read Full Review

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Was this review helpful? 6 1
★☆☆☆☆

“Awful service, terrible cancellation process.”

Written on: 13/10/2013

The Babbel site is average at best for the cost. However, my biggest problem with Babbel is with the cancellation process. Do not expect the process to be straight forward. They don't really give a darn about making your customer experience smooth. Many other online subscription services make it simple for you to cancel and stop being charged for the service right on the website but Babbel do not. There is no button to cancel the subscription - only to delete your account on the site!… Read Full Review

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Was this review helpful? 4 1
★☆☆☆☆

“No refund policy.”

Written on: 08/09/2013 by krebshack (1 review written)

I noticed that Babbel billed my account, they automatically renewed my subscription, two days after they withdrew their payment. I didn't want this to happen and I got in touch with Babbel. I explained that I was happy to pay for the two days but I didn't want to pay for the remaining three months. I think their response could be summarized as "tough luck." I had actually gone through the same situation with ZipCar a few days earlier and the difference was night and night. ZipCar refunded my… Read Full Review

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Angelica.placquet's Response to krebshack's Review

Written on: 02/06/2014

I find it offense and inaccurate to say that "it's surprising they aren't Americans given that their attitude is "I got mine- screw you"". Most American business have the idea that the customer is always right. So American business tend NOT to have that attitude at all. In my experience that attitude is reserved for most not all but most French business.

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Phil00777's Response to krebshack's Review

Written on: 17/03/2015

I have more problems with Canadian sites, they basically tell you to sue them if not satisfied, American companies seem to know the consequences and customer service is head and shoulders above this stupid Canadian mentality

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★★★★☆

“I Love Learning a new Language with Babbel!”

Written on: 18/08/2013

I signed up for a course to learn Portuguese with Babbel a few weeks ago and have been enjoying it. I am learning sentences that I will be able to use when I visit my friends in Brazil. It isn't just learning words but complete phrases and is done in an orderly manner that makes sense. The accent for their Portuguese sounds more like what would be spoken in the southern part of the country, but I believe my friends in the north will be able to understand what I am saying. I highly recommend… Read Full Review

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★★★★☆

“auto renewal”

Written on: 16/08/2013

auto renewal is the shady side of what is a very good system otherwise… Read Full Review

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Was this review helpful? 4 0
★★★★☆

“easy going lessons”

Written on: 16/08/2013

It is a perfect on line course. You go at your own pace and do as much as you like. My only criticism is with the emphasis on spelling, minor mistakes should be allowed. It is frustrating to hit it right 100 percent of the time… Read Full Review

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★☆☆☆☆

“Dubious billing practice”

Written on: 07/08/2013 by languagelearner (1 review written)

Useful language learning tools but, as many others have said, Babbel auto-renew your subscription without any email notification before or after the fact. It's true that this is explained in the terms and conditions, but the lack of notification seems deliberately engineered to take advantage of forgetful users. I was auto-billed quarterly several times after I stopped using the website. I only noticed this when I DID get an email notification from Babbel telling me that, on their latest… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Don't sign up!!!”

Written on: 01/08/2013 by Londonpop (1 review written)

Wish I would have read all the bad reviews before ai signed up! Babble make their money on unauthorized subscription payments. Difficult to cancel and impossible to get any help with incorrect billing. If you don't mind paying endlessley weather you are using thie product or not, then maybe its for you? Not sure who the positive reviews are coming from? Perhaps employees of Babble? Who would be happy with this billing setup? … Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“BEWARE”

Written on: 31/07/2013 by alevinegreen (1 review written)

I was sent an e mail from Babbel stating that they were having a summer special. It would be $6.60 per month but when I paid with my credit card they charged me the total $66.00. I am very upset. I think this is false advertisement. I have wrote several e mails that I want my money back immediately but I have not gotten any response. I was hoping that this was a reputable company. I only want my money back if they are not going to honor their invitation of $6.60 per month. I am very… Read Full Review

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Cristiana's Response to alevinegreen's Review

Written on: 28/10/2013

excuse me, but -- $66 for a year -- to me, that seems LESS and not MORE than $6.60 per month ?!?

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★☆☆☆☆

“Questionable billing practice”

Written on: 10/05/2013 by Kbechrakis (1 review written)

When you sign up there is only one subscription option, which is automatic renewal. I have used subscription based internet services before and babel was the only one that offered no alternatives. Furthermore, they don't send you any kind of reminder before they charge you so if you forget to cancel your subscription they charge you and then of course refuse to refund, even if you request it immediately because you're only entitled to a refund withing 20 days of your first payment (which in my… Read Full Review

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★☆☆☆☆

“Dodgy billing practice, German arrogance”

Written on: 29/03/2013 by pollycharlie (1 review written)

There was no email or any notice reminding customers that the account is about to be auto renewed. Babbel expects its customers to remember to cancel the account six months after they first paid. There is no option to not auto renew. So six months later, I am no longer using Babbel but found a surprised charge on my credit card. Immediately I contacted Babbel to cancel my membership and to request a partial refund. I am reasonable. I didn't remember, six months later, that my Babbel account… Read Full Review

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★☆☆☆☆

“TERRIBLECOMPANY AND PROGRAM”

Written on: 26/03/2013

This company knows that they are cheating people. More importantly, if you care about your language skills, dont ruin them here at babbel, because you will have a very difficult time unlearning the mistakes they teach here at babbel. 99% of Swedish words are in error. "I wonder how happy babbel users would be when they realize that they have taught them incorrectly. I wonder what they will think when they realize that it isn't Swedish, because not a single Swedish speaker on the planet… Read Full Review

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★★★★★

“Great service, note I have not had any unauthorized...”

Written on: 07/01/2013

I have been using this service for nearly a year, It is a great study aid, and to a degree a self teaching aid. I teminated my account at the end of school, I had no trouble doing so, all I had to do is send an email to the account they provided telling them I wished to end my account. They saved my account and I couold still review some of my lessons (which was a suprise to me). At the start of the next year I activated my account again. (they held my place in the lessons). Their refunds are a… Read Full Review

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Kbechrakis's Comment

Written on: 10/05/2013

Their refunds are not "a bit difficult to understand", they are non-existent. They will only refund you within 20 days of the initial subscription, which is a "teaser" 1 dollar. The first actual payment is made 30 days after the initial subscription, which means it's after the refund period has ended so in practice you can never get a refund.

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★☆☆☆☆

“BEWARE THIS COMPANY”

Written on: 26/11/2012

Appalling customer service and illegal billing practices. I have had unauthorised charges taken from my account and their customer service team is nothing but insulting. Have had to open a dispute with my bank to rectify the issue… Read Full Review

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★☆☆☆☆

“Beware of their billing practices”

Written on: 06/11/2012

Babbel has very unclear and deceptive billing practices. The website indicates a 20 day period for refunds. I cancelled the day I was billed and they refused my refund. I HAVE 6 MONTHS OF A WORTHLESS APP I DON'T WANT and a US$44.70 CHARGE ON MY CREDIT CARD. Check out other review sites. I am not the only one with this problem… Read Full Review

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