written by Jak3rz on 15/06/2012
Sent a Single maths assignment off to get help with, was a simple sinusoidal wave graph, which I didn't really understand so also asked for explanations as well on how it was calculated. Firstly I set the deadline for a couple of days before my deadline in order to get it quite cheap, they got this date wrong and it was set for a week later, got in touch with customer services which told me the system said the date was not as I set, they offered to do it quicker for a lot more money. As their mistake I Thought this was horrendous customer service, I refused to pay more, and asked them if it was possible to get a refund or another assignment done to the same value, they told me that I could only get a 10% refund and It would be possible to have another assignment done instead. After a few days of no response from them, even though I had sent the second assignment plus a few more messages about changing the assignment, I then received the first assignment I sent which was overdue (i had already done it the night before hand in). The assignment which was meant to include explanations was just a computer generated graph without any explanation, labeling or words/sums whatsoever. I sent a message to their customer services about this and they told me they had delivered the assignment and they knew nothing about a refund or change in assignment. I told them that the assignment was now useless to me, and it did not include explanations. There attitude was that they had done their service and that if I wanted to do anything else about it I should send a Paypal claim. I'm glad that I tested this site first with a cheap easy assignment, I would be alot more annoyed if I relied on this company for anything bigger than a graph.
If your considering this site I would stay away, the work they give you doesn't include any working outs, and their customer service is non existent.
As rated by our community of reviewers
Steven.evans's Response to Jak3rz's Review
Written on: 21/06/2012
Dear Jak3rz, please provide your order ID. I sincerely hope that we can solve this issue together if this actually took place
Jak3Rz's Response to Jak3rz's Review
Written on: 24/07/2012
Here is the current situation, Apparently I already have been given the refund, however I have no transaction in my Paypal or any emails concerning It.
Here are the chat logs with the Site
Image 1 -http://i.imgur.com/kuK7K.jpg
Image 2- http://i.imgur.com/7XZwA.png
Will keep you informed how it goes
Jak3Rz's Response to Jak3rz's Review
Written on: 24/07/2012
Have yet to receive a refund, and if you wish me to send all of the logs from Paypal I can for you to read
Guest's Response to Jak3rz's Review
Written on: 24/07/2012
did u get a full refund for this ?
Steven.evans's Response to Jak3rz's Review
Written on: 04/07/2012
Jak3rz,
As I have been informed, a refund has been issued with regard to your order. Please accept apologies for inconveniences. We'll be happy to assist you in future!
Steven.evans's Response to Jak3rz's Review
Written on: 25/06/2012
Jak3Rz, thanks for the response. We do have this order. After careful examination it turned out that:
1. we received the order 12-05-2012, the deadline was 28-05-2012 , and the completed task was in fact delivered 20-05-2012.
2. we have no communication log for this order, which means that we received no emails from you, neither we have recorded chat sessions.
Hope this clears the situation
Jak3Rz's Response to Jak3rz's Review
Written on: 21/06/2012
Order ID is #33092