Complete Rubbish

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Jak3rz's review of Assignment Expert - www.assignmentexpert.com

★☆☆☆☆

“Complete Rubbish”

Written on: 15/06/2012 by Jak3rz (1 review written)

Sent a Single maths assignment off to get help with, was a simple sinusoidal wave graph, which I didn't really understand so also asked for explanations as well on how it was calculated. Firstly I set the deadline for a couple of days before my deadline in order to get it quite cheap, they got this date wrong and it was set for a week later, got in touch with customer services which told me the system said the date was not as I set, they offered to do it quicker for a lot more money. As their mistake I Thought this was horrendous customer service, I refused to pay more, and asked them if it was possible to get a refund or another assignment done to the same value, they told me that I could only get a 10% refund and It would be possible to have another assignment done instead. After a few days of no response from them, even though I had sent the second assignment plus a few more messages about changing the assignment, I then received the first assignment I sent which was overdue (i had already done it the night before hand in). The assignment which was meant to include explanations was just a computer generated graph without any explanation, labeling or words/sums whatsoever. I sent a message to their customer services about this and they told me they had delivered the assignment and they knew nothing about a refund or change in assignment. I told them that the assignment was now useless to me, and it did not include explanations. There attitude was that they had done their service and that if I wanted to do anything else about it I should send a Paypal claim. I'm glad that I tested this site first with a cheap easy assignment, I would be alot more annoyed if I relied on this company for anything bigger than a graph.

If your considering this site I would stay away, the work they give you doesn't include any working outs, and their customer service is non existent.

Steven.evans's Response to Jak3rz's Review

Written on: 21/06/2012

Dear Jak3rz, please provide your order ID. I sincerely hope that we can solve this issue together if this actually took place

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Jak3Rz's Response to Jak3rz's Review

Written on: 24/07/2012

Here is the current situation, Apparently I already have been given the refund, however I have no transaction in my Paypal or any emails concerning It.
Here are the chat logs with the Site
Image 1 -http://i.imgur.com/kuK7K.jpg
Image 2- http://i.imgur.com/7XZwA.png

Will keep you informed how it goes

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Jak3Rz's Response to Jak3rz's Review

Written on: 24/07/2012

Have yet to receive a refund, and if you wish me to send all of the logs from Paypal I can for you to read

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Guest's Response to Jak3rz's Review

Written on: 24/07/2012

did u get a full refund for this ?

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Steven.evans's Response to Jak3rz's Review

Written on: 04/07/2012

Jak3rz,
As I have been informed, a refund has been issued with regard to your order. Please accept apologies for inconveniences. We'll be happy to assist you in future!

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Steven.evans's Response to Jak3rz's Review

Written on: 25/06/2012

Jak3Rz, thanks for the response. We do have this order. After careful examination it turned out that:
1. we received the order 12-05-2012, the deadline was 28-05-2012 , and the completed task was in fact delivered 20-05-2012.
2. we have no communication log for this order, which means that we received no emails from you, neither we have recorded chat sessions.
Hope this clears the situation

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Jak3Rz's Response to Jak3rz's Review

Written on: 21/06/2012

Order ID is #33092

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