4.7 / 5
95% of users recommend this

ande7856's review of Assignment Expert - www.assignmentexpert.com



Written on: 09/03/2012 by ande7856 (1 review written)

I submitted an assignment to the "Assignment Experts" (and the term expert is used very loosely.) I had a family vacation, ton of work to get done, and other family commitments, so I thought why not. This site was very expensive! I submitted three different problem sets for college physics 2; each set had about 10 questions. It cost me around $200.

I get back from my vacation, 1 week after I had submitted my problems to "Assignment Expert." I had only received 2 of the 3 problem sets, there were questions unanswered, and they claimed they need figures that were irrelevant. I finally got the other questions after a series of drawn out emails. I turned in the assignment and I got 17% of the questions right!!

I wanted a refund and I started out being very polite. I said I'm sure these things happen time to time, but I deserve a full refund. They refused -telling me the "expert" claims he gave you correct answers. After over two weeks and numerous emails- NO REFUND!


Unsatisfied Customer.

Steven.evans's Response to ande7856's Review

Written on: 19/04/2012

Dear ande7856,
thanks for sharing your experience. Kindly accept our apologies for having troubles with the order.
As company representative, I shall ask you to provide your order ID, so that I could have the full picture of the misunderstanding and take actions. So far, I can only suppose that the small number of correct answers was caused by lack of sufficient data.
As far as the refund is concerned, I would like to apply to company Terms&Conditions:
"Refunds are not guaranteed, and are at the full discretion of the employees/support teams of the Company. IF you are unsatisfied with the quality of your work, you may submit a dispute or contact the support team for further assistance, at no time will any other statements or agreements be construed as a refund guarantee or promise for refund. All final decisions on refunds are the sole discretion of the Company."
I look forward to your reply,

Reply to this comment

Mrkim1's Response to ande7856's Review

Written on: 16/01/2013

Hey all you have to do is file fraud with your bank or credit card lender. You have all the corresponding evidence you need. You will get your refund. I also suggest you file a complaint with the attorney generals office in your state. If you utilize these steps your refund is more likely to occur and in a timely manner. also do these steps too

Most legitimate businesses will respond to a Better Business Bureau (BBB) report. Find the BBB that is local to the business you are complaining about. File an online complaint. Wait a few days to see whether the business responds.
If no response is forthcoming within fifteen days, file a report to let others know your experience.
Go to the Federal Trade Commission website and file an FTC Consumer Complaint. It's a possibility your report will be used in an investigation.

You have all the evidence you need to sue this company as well. I personally would go that route. Take screen shots of their website about their claims and all the corresponding emails printed out as evidence. They will owe you money.. big time.

Reply to this comment
Report this review
Was this review helpful? 0 0