GenieRecycling.com Reviews - www.genierecycling.com

★★★☆☆
3.2 / 5
51% of users recommend this
  • Value For Money

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Latest Reviews

★★☆☆☆

“Payment”

Written on: 12/08/2018 by Sconceicao (1 review written)

I requested 2 bags. The 1st one they came to collect and after few days i just received my payment and confirmation email. When i sended the 2nd bag, after 1 month they don't reply any email from me or answer my calls. The costumer service doesn't existe to be honest. Online, i can see that all my clothes was accepted and how much i should receive but i still with no money or answer… Read Full Review

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★☆☆☆☆

“Don't use this site”

Written on: 23/07/2018 by Tclark141 (1 review written)

After looking at the site, I thought this website would be good to get rid of my unwanted clothes. I sent in 13kg of stuff, some of which was ver good quality, only 12kg was excepted which was £6.00. Would have earned more selling the clothes instead. My order was collected and processed on 19/06/2018 and month and a bit now and I have not received my money. I have emailed and send a number of messages but have not got an emails in return. Do Not use this site, also they collect between 8-6pm… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Don't deal with this company”

Written on: 19/07/2018 by K12JMK (1 review written)

Don't waste your time. I am owed the grand total of 6.00, which I have spent hanging on to an unanswered phone. Have sent 3 E mails with no response. … Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Didn't get my money and took my clothes”

Written on: 05/07/2018 by aearl04 (1 review written)

I handed in around 15kg of clothing - only to be told I get 2.50 pounds because I had 5kg worth of clothes. I then wrote emails and got no reply. I also haven't even received my money for this service. Never using again. Absolutely disgusting… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Still no payment after a month”

Written on: 03/07/2018 by Scoobie12 (1 review written)

I had my clothes collected a month ago and still had no payment. Tried ringing several times only to be kept on hold for ages and had to hang up as nobody was answering. Won't be using again… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“My order still shows entry”

Written on: 26/06/2018 by Oya1970 (1 review written)

I send 2 order 1 of them gone through perfectly and the second which picked up exactly same time order number HIZ0BDRZ still shows entry and valued for £6.50. I have sent countless messages and don’t want to call the tel number as I only use mobile and I only been with them on the phone 20 sec and cost me 52p. No one comes back to me no payment no respond at all. So very disappointed… Read Full Review

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Was this review helpful? 1 0
★★★★☆

“Great way to unload unwanted clothes etc.”

Written on: 22/04/2018 by 128Ziegler (1 review written)

I've used this site 3 or 4 times now and have found them good to their word.Sometimes a few items are rejected but that's probably my own fault for not checking everything properly.You maybe have to wait in for collection of the sacks but hey so what? I donate any money received to my chosen charity so am grateful for the amounts I get.Friends donate stuff and I collect and bag up ...easy!… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 04/04/2018 by Chantal31 (1 review written)

So I received my pack and collection was on the day that I requested and stated payment via cheque. I can see the bag was accepted however I have not received payment for the sum stated. This was over a month ago. I sent a contact message, no response. I have had to put one star but if I could state zero stars I would. People don’t waste your time with them, offer your unwanted goods elsewhere. At the end of the day you are a business and. As reviews will only be at detriment of your… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“No payment”

Written on: 14/03/2018 by Barrettt57 (1 review written)

My first genie bags were collected and payment made. The next bag I returned to them has been given a zero value and I'm very disappointed. There were some quality items in it… Read Full Review

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Was this review helpful? 3 0
★★★★★

“Brilliant services ”

Written on: 13/03/2018

I have used this company and they are quick and delivery quick also brilliant in letting u know the process of ur clothing it may only be pocket money but it is worth it rather than throwing old clothes away at least they will be worn again with someone who needs them thank u for ur quick services… Read Full Review

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★★★★★

“Awesome used twice now”

Written on: 25/02/2018 by 401Crouch (1 review written)

Ignore the negative comments I've got nothing but praise for this company both times picked up quickly information about tracking good payment fast keep up the great work will use again… Read Full Review

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★☆☆☆☆

“Awful, donate to charity ”

Written on: 15/12/2017

I got £2.21 for a sack. If I could have my things back I would however the greedy people wouldn’t do that. Donate to charity, you’ll get satisfaction rather than £2 and an awful experience. They shouldn’t be allowed to refuse items as well as they’re just lowering the pay out for themselves. Rubbish false advertising, making people think they’ll get more than the price of a multipack of crisps. This company should be ashamed and by the sight of these reviews I don’t think… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Absolute joke”

Written on: 23/11/2017 by Frazdad (1 review written)

Requested some bags which eventually arrived. Filled them and requested a collection. Waited in all day and nobody turned up. Tried ringing but just got answer message that company was shut and to ring during office hours as on web site - which I had done ! Doesn't matter what time you ring - same message. Arranged another collection waited in all day and no one turned up ! Will not get another chance I will try another company . Absolutely shocking !… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“No payment recieved”

Written on: 16/11/2017 by Carly88 (1 review written)

I didn't recieve my £8.50 for my clothes. Says completed on my order information,but no money in my account. Contacted several times,and not one respose… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“The only thing they're good at is being terrible. Do...”

Written on: 02/09/2017 by Levesque111 (1 review written)

The only way they're genies is they make all point of attempting to recycle your clothes, disappear into thin miserable air. Useless customer service, no attempts at resolving the issue, never received our recycling packs and can't be bothered chasing them up. Read the other reviews and sarcastic/unprofessional responses to support this claim. Just don't bother. There are better companies to recycle clothes with. I did not like: Terrible customer services The horrifically sarcastic and… Read Full Review

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Was this review helpful? 2 0
★★★★★

“"Right Up There"!”

Written on: 21/08/2017 by SamBP (1 review written)

At First, i didnot Know:Would i?, Should i?,after-all, i had read a variety of different balanced review outcomes,some of which troubled me somewhat,but no matter, i wanted to try, had nothing to lose, if, i followed Guidelines and the Instructions.I had items, that in my view, were of very Good Quality, with some designer Labels as well.The Service Provision was all Free, and more-over, i could follow my departed Sacks, which i did.All the way to the main Depot.It was all there for me,all… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“DO NOT WASTE YOUR TIME. Whatever u expect 1/2”

Written on: 18/08/2017 by O'Learyai280 (1 review written)

Literally pick thru your stuff &if its not in brand new condition reject it...they obviously sell your clothes on as brand new condition in whatever poor 3rd world country ...diabolical liberty takers… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“be fully aware of what you're signing up for ”

Written on: 21/07/2017 by siKrause433 (1 review written)

After reading lots of not so good reviews, the biggest part of my hesitation about using this service was Genie's responses to others reviews, which at the very least were less than professional. After much deliberation, I decided to give Genie recycling a go, probably swayed by their claim for what seemed to be fair recompense. I filled both of the huge sacks with good quality clothes, bags and shoes and hoped for the best! However, I didn't receive an email with their calculations and… Read Full Review

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★☆☆☆☆

“Do not use this company!”

Written on: 15/05/2017 by FinleyMcGuire21 (1 review written)

I received the sacks to put my clothes in in a timely manner however, when I went to arrange the courier, it had very limiting time frames which I am unable to meet. Nor could I leave the sacks outside my property as my flat opens directly on a busy street. I have tried to contact Genie multiple times regarding an alternative collection time, but my emails are not being replied to and every time I call, the phone centre is down. Do not use this company, they are unhelpful and according to the… Read Full Review

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★★★★★

“Quick and profitable way of getting rid of unwanted stuff”

Written on: 19/03/2017 by Nola491 (1 review written)

I have used this Company once and have had a good experience, cannot complain as I got £12 for two sacks of unwanted clothes , shoes and bags! I was expecting more but to be fair collections are free and they send you the bags so they need to cover their costs understandably. It's a small fortune and you are able to have a good clear out without having to run around charity shops as they are becoming more fussy about what they accept! The payment cheque arrived couple of weeks after, which I… Read Full Review

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