3.4 / 5
61% of users recommend this

Queenie85's review of Moonpig,



Written on: 15/10/2021 by Queenie85 (1 review written)

Beyond useless, should be 0 star. Placed an order for my 3 year old nephews birthday for a card and gift, it did not arrive, complained to customer services as his Baby brother has passed away recently, they said the item was not in stock, but didn’t even bother to tell me at all! I when they realised the severity of this they agreed to refund me and gave me gift credit also. Reordered and also ordered for my friends birthday a gift and card. Guess what, neither arrived, a glitch in systems or item out of stock or something, no communication, customer service does not care whatsoever. Got another refund and will not use again. If you need a gift with your card DO NOT BOTHER your order will not be sent AT ALL. I don’t understand how they are allowed to trade like this! Best to go elsewhere

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