Disappointing all round

★★★☆☆
3.4 / 5
61% of users recommend this

McGee296's review of Moonpig, www.moonpig.com

★☆☆☆☆

“Disappointing all round ”

Written on: 02/07/2020 by McGee296 (1 review written)

Poor all round
Unfortunately it has been a while since I used Moonpig but had heard good things. I placed an order, taking into account the small disclaimers about “1-2 day delays at this time”. A week later, the birthday has been and gone and yet no cards have arrived. On contact with customer services I was simply pointed to some small print in T&C’s which apparently says cards can now take 5 days to deliver from order process (they took 2 days to process the order) and no refunds are allowed unless they miss this date.

7 day turnaround does not seem practical and is not shown clearly at the point of purchase. If it had been, I would not have used the service.

Surprised and disappointed by:
1) Misleading sale
2) Awful customer service response
3) The fact my fiancée had no birthday cards from me or our children

All round - very poor

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