website & callcentre - simply waste of time, go elswhere

★★★☆☆
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rjh39's review of Moonpig, www.moonpig.com

★☆☆☆☆

“website & callcentre - simply waste of time, go elswhere”

Written on: 07/10/2019 by rjh39 (10 reviews written)

having spent 25 minutes designing my card and uploading pics on their very slow and complicated site, I went to despatch and it just would not 1. take my manual address (as their system failed to accept the postcode - given to me by Royal Mail - so It was correct). 2. System refused to allow me to change the delivery date when the side "change" window opened. 3 to top it all it then chose to only allow me to send the card to myself, rather than direct to the person.
SO IF YOU LOVE WASTING HALF AN HOUR - Moonpig is for you.
I tried calling the call centre "your call is important to us" - but apparently not enough to actually have any staff answering the phone at 1714 in the afternoon. I held for 9 minutes then have up. Of course the 9 min on hold will be at my cost. SO MY ADVISE - GO ELSWHERE, so many other providers out there.

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