User experience

Moonpig, www.moonpig.com
★★★☆☆
3.3
60.0% of users recommend this

Guest's review of Moonpig, www.moonpig.com

“User experience”

★★★☆☆

written by on 21/08/2013

I'm a massive fan of Moonpig, it 'saves my bacon' (pardon the pun) on numerous occasions, when I don't have time to get to the shops for a card/gift.

However, something has changed which makes it confusing when selecting the card design where it is now possible to check out and pay without having written anything inside at all. There was a warning, but this states something about 'personalisation' which I mistakenly assumed meant the front page. Luckily, despite having paid and submitted my order, I was able to go back and edit it. I think this needs looking at, since if you are not concentrating it is easy to send a card where the recipient won't have a clue who sent it!

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