Ignition Driving School Reviews - www.driving-lesson.co.uk

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★★★★☆
4.5 / 5
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Ignition Driving School - www.driving-lesson.co.uk

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★☆☆☆☆

“Worst customer service ever”

Written on: 12/08/2014 by 460Cole (1 review written)

I heard it was a good driving school but the customer service is terrible, they do not reply to emails or phone calls. They need to employ dedicated workers!… Read Full Review

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★☆☆☆☆

“instructor didnt turn up for the test day”

Written on: 25/11/2013

instructor didnt turn up the day of the test, so lost the test fee. havent been able to contact him since. now going to contact DSA to report him and claim lost test money from company… Read Full Review

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★☆☆☆☆

“They come across as friendly but just want your money”

Written on: 20/09/2012

my instructor did not turn up on more than one occasion. he then promised me that I would get a free lessons for the inconvenience which never happened. on the day of my test he didn't show so i called the office to complain and they replied saying that they were going to call him and call me back. 30 mins later no call or instructor so I called ignition driving schools office again where they tried to say that it wasn't their problem and I should keep trying the instructor direct and again… Read Full Review

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Mark-Ids's Comment

Written on: 27/09/2012

Thank you for your comment. We do take these issues very seriously and have now dismissed the instructor in question.

Please understand that all driving instructors are self employed and we needed written proof from yourself for us to take the matter further. With your evidence we are currently chasing your refund through the legal system.

We are incredibly sorry that you have had this experience and we hope to have your refund soon.

Igniton Driving School

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Robert.adi's Comment

Written on: 10/10/2012

I'm a driving instructor for Ignition. I apprieciate you had a bad experience with one of the instructor's but that does not make all of us driving instructor's like that. I'm personally alway's on~time for all of my pupil's and I also send them a text message the day before their lesson to remind them. I'm certainly not 'just after their money'. My lesson's often go over the 1 hour (and I do not spend this time just talking). I have an excellent pass rate and I regularly get other pupil's from recommendation's. I've been an instructor for almost 6 year's and i've been with Igniton for almost a year now. I've found Ignition to be an excellent company to work with and they are keen to help me at anytime of day. Ignition also send out voucher's to pupil's who recommend their friend's or family. How many other driving school's do that ? Robert.

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