Bennetts Driving School Reviews - www.bennettsdrivingschools.co.uk

★★★★☆
4 / 5
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Bennetts Driving School www.bennettsdrivingschools.co.uk

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★☆☆☆☆

“No show on first lesson - Cardiff”

Written on: 04/06/2019 by Trujillobw367 (1 review written)

Booked a lesson in Cardiff online on Friday for the following Monday, got a confirmation email and text (but no option to pay which seemed strange) so all looked ok. Got a text reminder the day before with the instructor's name and confirmation of the date, time, etc. Monday has arrived but the instructor was a no show, no call, no text - nothing. Initially I was thinking about doing this lesson as an assessment towards taking an intensive course with Bennetts, obviously I'm looking elsewhere… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 02/04/2019 by MasonBailey (1 review written)

Instructor took my money for the lesson which was booked before the driving test and refused to take me to the test. I paid him £30 and lost the money I paid to book the test. His name is Chadi elaud. Do not use him… Read Full Review

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★☆☆☆☆

“inpatient, rude and aggressive ”

Written on: 31/03/2019 by faDaniels314 (1 review written)

NEVER AGAIN! I had 18 lessons, one week till my test and I felt so uncomfortable. The instructor name was from Swindon. So inpatient, when I would do something wrong he would become aggressive and start to swear, he had no consideration that fact that I am learner and he expected me to know everything. He had a habit of being late and changing times of my lessons, he was never consistent in time keeping. I felt as I was getting told of every single lesson baring in mind I'm a learner and of… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 02/01/2019 by oliviaerim (1 review written)

f i could give zero stars i would.. Did a 18 hour intensive course, had the most horrible, unwelcoming rude instructor. Explained i'm deaf and haven't driven on roads as big as this, and slightly uncomfortable jumping into fast. Instantly took me on the main roads, shouting, slamming the gas and clutch changing the gears in a very angry way. Instantly told him to take me home, called to complain and they said they wouldn't do anything about it because otherwise HE wouldn't be paid!!!! i lost… Read Full Review

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★☆☆☆☆

“STAY AWAY!”

Written on: 27/10/2018 by Racecargurl (1 review written)

I booked an introductory two hour lesson on Tuesday of this week and received a very professional booking confirmation that I printed off with the name of the instructor and the time and date of the lesson. This was followed up with a text message via email to me YAHOO address 24 hours before the driving appointment. Impressive I thought. That's were the good vibes ended. My appointment was booked for today (Saturday 27th) at 10:30am and I went downstairs to wait in the street for the… Read Full Review

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★☆☆☆☆

“NEVER TURNED UP AND DIDN'T BOTHER TO CALL”

Written on: 24/08/2018 by Johnathan206 (1 review written)

I rang up Bennett's Driving School on Tuesday to arrange a lesson on the Friday, gave all my details etc and received two confirmation text messages. On the day the driving instructor didn't turn up and after half an hour I called the driving school. A surly and helpful woman said it's not their problem as they're only the answering service but that she could contact the owner of the business for me (she said she wasn't able to give out his number as she and the answering service were the only… Read Full Review

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★☆☆☆☆

“Poor advertisement”

Written on: 13/06/2018 by AlissonUrquhart210 (1 review written)

I have not taken lessons with Bennett's as I already have a driver's licence. However, in Milton Keynes I was "tail-gated" by one of their instructors going around the roundabout to get on a dual carriageway. At the traffic light, as soon as the light changed from red, I could seem him waving his arms around for me to "get going" which I already had. He then swerved around me down the entrance to the dual carriageway, despite me already doing the speed limit. Sorry, I was holding him up, but… Read Full Review

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★☆☆☆☆

“Moved then cancelled lesson by text, booked far in...”

Written on: 28/04/2018 by macrofeett (1 review written)

Was gifted a voucher for christmas for 4 hours driving booked the first lesson in advance due to work holidays etc. Received a text near the time you're lesson is moved from Friday to Saturday, then a few days later you're lesson has been cancelled. Contacted for a refund (not for me) for the person who brought me the lesson was told the owner would phone me back DID NOT HAPPEN still waiting...... Dont waste you're time they dont care about you. … Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 25/04/2018 by Pierspalmer (1 review written)

I had lessons, he failed to complete my course and did not refund what he owed me. Avoid this company… Read Full Review

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★☆☆☆☆

“If you can get a slot straight away it's for a good...”

Written on: 21/09/2017 by Bradleym317 (1 review written)

Instructor aggressive and impatient. Have 2 sons learning at the same time. First went to a m anin Cheltenham got a slot straight away, the other son we waited 3 months to get an independent instructor. Second son was doing far more in his first few lessons than my other son ever did in 26 lessons with the first man and having been out with them both the first son was the better driver so I put it down to that man and his teaching methods. After his last lesson with him where he was literally… Read Full Review

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★☆☆☆☆

“Waste Of Time”

Written on: 03/09/2017 by Ayers119 (1 review written)

I turned 17 in October and started to learn to drive in November. My parents where given a deal from Bennetts of 5 hours lesson time for £59, however, it was luck of the draw which instructor you where given. Unfortunately, my instructor was not up to standard considering how much money a driving lesson costs now! At first, he seemed fine, lessons where regular and on time, i felt like was learning fast. My first test came along and i failed, then the second test and i failed again due to not… Read Full Review

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★☆☆☆☆

“Disgusting rude unreliable ”

Written on: 27/07/2017 by 457Fitzsimmons (1 review written)

So I booked lessons with Bennetts hoping I'd have a great instructor I'm young and speak English well but apparently the owner assigns a very incapable rude instructor to foreign people even though I have no idea why as I can speak English and I am British. Apparently it's because the instructor has patience with foreign people but I was assigned this instructor because my names foreign honestly disgusted. The instructor who's very unwell would say inappropriate sexual things to me if I made a… Read Full Review

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★☆☆☆☆

“WHAT A LET DOWN!! ”

Written on: 05/06/2017 by Aylin35 (1 review written)

Booked my first two hour lesson two weeks ago as this was the only first available day. So I had booked the day off. Waiting excitingly and patiently I then get a text message half an hour before my lesson was due to start from the instructor to say he was cancelling due to not feeling well. I can understand if your not feeling well but a backup placement should be in place in situations like this as I now have wasted a day for nothing. Having said that, I should have read the reviews for… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 27/04/2017 by ihbds (1 review written)

I called Bennetts and booked first lesson. Received text out of the blue saying my lesson had been moved 5.5 hours later, called to find out why and because it was inconvenient for me. The call handler couldnt see a reason why it had moved and asked if i wanted to re-arrange, asked if i can change instructors as dont see why i should have to miss out on my slot, was told the owner of the school will contact me. Received call next day whilst i was in work so couldnt answer, called back and had… Read Full Review

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★☆☆☆☆

“Customer service was shocking”

Written on: 03/04/2017 by ysSmart169 (1 review written)

Rang to enquire about automatic lessons...was told "Can't help you".When I questioned this I was told "We don't do this in your area". I responded in a quite surprised tone "Oh I thought you did". The rep then replied "No.We don't do it in your area and I don't think we ever have!" To which our conversation ended.I questioned myself and re-checked the web site where it clearly still stated that there was an offer of automatic lessons in my area. Seems trivial to some but,I cant stand rudeness… Read Full Review

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★☆☆☆☆

“Dropped after failing ”

Written on: 15/02/2017 by 446Blevins (1 review written)

I have been a customer of Bennetts for around 7 months and have completely wasted my money. After failing my practical test for the first time I contacted my instructor asking for lessons; it took 5 days for him to contact me before saying he has no avaliabiliy for a month because he's taken on new customers. After investing a lot of time and money to him, I feel like I have been dropped with no interest in helping me pass. I have also noticed the lack of professionalism my instructor had… Read Full Review

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★☆☆☆☆

“DO NOT BOOK”

Written on: 01/10/2016 by leica (2 reviews written)

I have spoken to people who have used BDS, After my dreadful time. It appears i am not alone. They want your money but do not give any customer service. On justify one review The owner thought it ok that the learner had not learned enough to sit his theory test after 9 months never mind his actual test. He justified his company by saying if it was so bad why did stay for 9 months. The poor sole had nothing to bench mark it against. I don not understand how they are still in business. It will be… Read Full Review

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★☆☆☆☆

“WORST EVER !”

Written on: 08/03/2016 by Kaelyn455 (1 review written)

I was learning to drive with Bennett’s for 9 months, after which my instructor had informed me he was leaving in 2 weeks which gave me absolutely no time at all to find a replacement instructor with only a few weeks to my practical this left me feeling angry as I knew he knew he was moving longer than the time he gave me to prepare for his leave. My instructor told me he would contact his manager and get a replacement instructor for me to take over straight away he did not even contact his… Read Full Review

Bennetts's Comment

Written on: 15/06/2016

We are very sorry that you feel this way however I endeavor to understand that if our company was that bad why did you continue to learn with us for 9 months. We cannot help that our instructor was relocating and that all of the other instructors in your area are full with other clients. Again we are sorry about this and wish you every success in the future in passing your driving test.

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Conradp's Comment

Written on: 20/10/2016

You can't justify this by asking why she stayed for 9 months!
She didn't complain about the service she received whilst learning but the fact that the instructor left her high and dry so close to her test.
I think you should consider the impression you're giving when replying to reviews as this has certainly put me off booking with your company.

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Leica's Comment

Written on: 01/10/2016

I had similar experience. I bought a £200 voucher for my grand daughters Birthday. When she tried to use it the owners dad was the instructor and he decided to retire and refused to hand back the £200. It was impossible to get to speak to anyone in charge, The dad was rude and hung up on me. I am so sorry they have treated you so badly.

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★☆☆☆☆

“Waste of money ”

Written on: 05/10/2015 by Elliott59 (1 review written)

Instructors insist on 2 hour lessons which don't always suit, pricey at almost 40 pound per lesson. I would not get the full 2 hours driving as my instructor would insist on driving around an industrial estate for half of the lesson. Never any communication, I would tell them my availability before hand to find out that I've been booked in for something completely different to what I specified I could do. Also being cancelled on last minute was common often 20 minutes before your lesson.. The… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 08/09/2015 by Brogant279 (1 review written)

A waste of time and money, short hours on every lesson due to some excuse or another. My instructor was arrogant and impatient. Spend a litle more and get a quality instructor… Read Full Review

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