Weathershield Windows Reviews

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Weathershield Windows

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Latest Reviews

★☆☆☆☆

“Stay clear”

Written on: 10/11/2019 by Abramy499 (1 review written)

Stay clear. They take your money and do an awful job. Much better companies out there that are honest and respectful. These are rude, over priced and the work is not up to regulation. Please don't use unless you have money to waste, being a pensioner I couldn't afford to lose money, but sadly I'm now going to have to fight to get my £5000 deposit(which has disappeared) back… Read Full Review

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★☆☆☆☆

“Having agreed a price for a new porch and conservatory...”

Written on: 07/07/2017 by shetosh410 (1 review written)

Having agreed a price for a new porch and conservatory the Weathershield sales girl asked us for £150 which had to be cash as it went straight to the surveyor and was nothing to do with her company. No receipt was issued. After 9 weeks had elapsed and we had heard nothing we got in touch with the company to be told that they couldn't do the job and it had been cancelled. No-one thought to tell us. however if we were prepared to pay another £10,000 they could do it. We declined that offer and… Read Full Review

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Vulnerable80's Response to shetosh410's Review

Written on: 10/11/2019

Avoid them. Much better companies out there!

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★☆☆☆☆

“Unhelpful and Dismissive of Complaints”

Written on: 11/08/2014 by CPManagement (1 review written)

One double glazed pane was a different tint to others. Was treated like an idiot and told that his was not possible. I called in Pilkingtons who confirmed that the K glass was the wrong way round. Weathershield grudgingly replaced the panel with no apology. Now I need some other minor issues correcting and they offer zero after sales service and are completely unhelpful about solutions. The staff seem to to have made no connection between good service, repeat business and their own jobs. As a… Read Full Review

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★☆☆☆☆

“Windows after salesr”

Written on: 06/07/2014 by Browncrispy (1 review written)

When the salesman came he was here from 6 30 pm until 10 30pm it was only supposed to be a no obligation price but he not going to leave until he got a sale so we were pressurised into buying it was the only way to get him out of the house he Kept on about price and just telling us the story that they aretold or learned when they started working for them i now believe everything he told us was a load of rubbish. After the windows were installed and examined them closely i discovered one… Read Full Review

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★☆☆☆☆

“10 year guarantee worthless”

Written on: 09/04/2014 by zqProctor479 (1 review written)

We had replacement double glazing installed 2010 with a 10 year guarantee one window has severe condensation between panes.when I initially contacted them was assured someone would get back to me.still waiting a year later now they dont even answer my calls.dont give this company your hard earned cash . … Read Full Review

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★★☆☆☆

“Be warned!”

Written on: 19/03/2014 by Maximilliane477 (1 review written)

The lack of after sales customer service from Weathershield is breathtaking - as previously stated by others, they are keen to do business and take your hard-earned money but if there are any problems.... well forget it, they don't even bother to pretend to want to help. Businesses survive or fail on reputation, if we'd known how poor theirs is amongst the local trade and associated fitters we wouldn't have touched them! Shame, as the basic product is reasonable quality… Read Full Review

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★★☆☆☆

“Never again!”

Written on: 13/03/2013

The review by dpcwea is actually written by one of the Directors. The product isn't bad but the Customer Service, particularly After Sales, is non-existent. In fact worse - obstructive and rude. OK when they're taking your money, forget it if you need any assistance getting the product right afterwards. There are plenty of companies out there who deserve your custom and hard-earned money - this isn't one of them… Read Full Review

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★★☆☆☆

“POOR AND DISSMISSIVE CUSTOMER SERVICE BORDERING ON...”

Written on: 24/07/2011 by surfing69 (4 reviews written)

Website is www.wea-uk.com and they are based in Coventry. If you want detailed technical information about their windows before buying, I would suggest looking elsewhere. When I asked what BS/EN standards their double glazing units complied with, the managing director became confused and couldn't or wouldn't provide me with these important details. Other companies like Anglian or Solaglass not only list the standards their double glazing units comply with on their website but also confirmed… Read Full Review

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Guest's Response to surfing69's Review

Written on: 25/07/2011

This is the most ridiculous complaint I have EVER heard. It seems that you have been very arrogant with this company and they have offered you a refund rather than deal with you. Some people are impossible to please and, given that they have offered you a refund you should leave it that and buy elsewhere. Pathetic!

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Guest's Response to surfing69's Review

Written on: 20/08/2011

I have found Weathershield Windows to be rude and bordering on the illegal. I had a window fitted about 15 years years ago and have had several calls in the last year asking if I was satisfied with their work. As far as I could remember it was Ok and said so. I then had the same sales spiel about a 40th birthday offer. I asked for the caller's name who said it was John Carter.
The last two or three times I tried to explain politely that I wasn't interested and had to put the phone down as they didn't take the hint and kept on with their sales patter. Afterwards our phone mysteriously didn't work properly and we couldn't ring out. I made a mental note to follow this up but time is precious and I left it.
Today I had the same thing and asked for a name i.e. John Carter and tried to say without being rude that we weren't interested and we were fed up with their calls. "John Carter" said it wasn't him that called before but as I tried to get off the phone he persisted on pushing it and I recognised his voice and sales script and finally had to hang up to get rid of him.
This time again there was a problem with our phone. The phone then rang again and I left it on answerphone. There was no message, only a ringing tone. The answering machine said the caller's name was withheld. We put the phone down and then tried to ring a number but oouldn't as the ringing tone was still there. I had to ring our home number from the mobile to clear it.
We have never had this problem before on the phone except on the previous times we got calls from Weathershield Windows.
I am now looking for ways to follow this up and am keen to take the matter further as it borders on criminality. If Weathershield Windows are reading this they need to sort out this bad practice and sort out their sales dept.

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