Devastated!

“Devastated!”

Written on: 21/01/2022 by Janni123 (1 review written)

Asked for acoustic window replacements for our 2 back bedroom windows as we have bad noise pollution which was affecting our health as we are senior citizens. Was persistently persuaded to have comfort glass windows and told that they had exactly the same acoustic ability with added benefits, which cost a lot of money. A few months down the line found we were still being kept awake with noise pollution. We put this to the manager who said that they definitely had the same acoustic ability of up to 39dec. Looked online and found out that comfort glass is mainly for retaining heat in the home and only had a small percentage of acoustic ability. They have point blank refused to replace the windows with what we asked for in the first place and state that we have got what we signed for. We wont be having further window replacements by T&K and would not recommend them.