written by SJKELLY on 27/03/2023
Use incompetent fitters and then flagrantly refuse to abide by their own warranty and complaints procedure to resolve the issues. They just flat refuse to engage. Helpdesk refuse to escalate, promised callbacks never happen. Unless you can afford to charge them you have no recourse. Most appalling service I have ever encountered. These comments relate to my 87 year old mother who has spent 12 months of hell trying to get them to fix draughty doors.
Avoid at all costs.
'Think about what you liked'? the guy on their Helpdesk that said he couldn't help because their systems were down and wouldn't be back up for 3 days. I think the dog ate his homework!
As rated by our community of reviewers