Product is fine

★★★★☆
4.5 / 5
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Jason1967's review of Safestyle UK - www.safestyle-windows.co.uk

★★★☆☆

“Product is fine”

Written on: 13/01/2021 by Jason1967 (1 review written)

Three years ago I booked with safestyle to have a door fitted on the conditions it would be done by christmas. This was in October. A week before fitting was due I got a call saying they couldn’t do it until February. I cancelled and was really disappointed. I carried on with the door I had but unfortunately the locking system broke so I had to get a new door. It was the same scenario. October again and the sales person called round. He was really helpful and polite. Was good with COVID rules wearing a mask and distancing. I specified again that I needed the door before Christmas and was told by him he couldn’t see it being a problem. I booked the fitting and spoke to someone on the phone and she also said there’s plenty of time Christmas shouldn’t be a problem. The surveyor then came out to look at the job and we were given a provisional date in December. But again I called just before fitting was due only to be told it couldn’t be done until January. They know that I wasn’t going to be able to get it done any quicker so I had to stay with it. The person I spoke to on the phone said you can always cancel which I thought was unhelpful and rude.
The door has now been fitted at last. I can’t fault the fitter. He was polite. He had a problem which the surveyor had brought up and given me paperwork to show but the office hadn’t relayed the issues to the fitter so he had to think on his feet and give me the best option to resolve the problem. He was very efficient and tidied everything away after himself. He left no mess at all. The actual door looks really good and is much more secure than my old upvc one.
So in summary the people that you actually see ie the sales person,surveyor and fitter were all really good but they are let down by the people who are office based.

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