Terrible After Service

3.9 / 5
71% of users recommend this
  • Value For Money

nthlevel's review of Lancashire Double Glazing - www.lancashiredoubleglazing.co.uk


“Terrible After Service”

Written on: 09/10/2021 by nthlevel (1 review written)

I REALLY tried to find someone local but ended up resulting to searching for a national company as i needed my doors/ windows replacing. Booking an appointment was no problem, sales guy turned up and measured it all up and took my requirements.
Comms back and fourth was fast (as usual when someone is trying to sell you something).
Had someone come back around to measure up and told me that i would not be able to use the same locks (where as the sales man said i could). Took all details.
Waited some time for an appointment to get it installed, the installer was prompt and did the work fast.
As soon as the work was completed they jump on you, asking for payment and any alterations need to be logged via their web site.
Logged several jobs over their web site, NO reference number and calling through is extremely hard. Even when you do you get 0 log reference number and no call back.

Doors were extremely stiff to lock.
Doors were not level
Door vents had 2 - 3mm gaps so closed vents let air in all around.

... Logged many calls and i have had four call outs including a conversation with management.

Management said that when the doors are cut there is a 5mm margin of error which is classed as acceptable. This means that my doors not level is acceptable.
The vents i were promised to try other vents to see if they would stay flush with the door and not leave gaps.

The SAME engineer who came out said that the doors were not finished correctly and took the vents, clips all to bits and was cutting away. He aligned the doors (which the manager said was not possible) and said the vents are flexing away from the door.

Other engineers at the firm suggested using silicone to fill in the gaps. I mentioned i did not want this as its a bodge job.

The engineer even said that the vents should not be doing what they are doing and that there should not be a gap.

After more calls and logs i received an email saying that i will need to live with it. now i have a set of doors with vents that have 2mm gaps around letting in a draft.

I did have them quote up doing my entire porch, front door and internal door but now i think i will take a pass.

I cannot believe there is such a large disconnect between the installers, management and the admin staff. A lot of this can be installed by additional training and correct processes in place.

After this experience over many months i would not recommend this company at all.

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