Would not recommend

4.0 / 5
74% of users recommend this
  • Value For Money

maria7707's review of Lancashire Double Glazing - www.lancashiredoubleglazing.co.uk


“Would not recommend ”

Written on: 31/05/2020 by maria7707 (1 review written)

Our experience with Lancashire Double Glazing has been really disappointing.
We liked the salesman who we found helpful without being pushy. From signing up and paying our deposit, it was all downhill.
We waited weeks for any contact after paying £1000 deposit. I had to chase on several occasions and was eventually given a fit date that was months later than the estimated date the salesman gave us.
We were told the job would be done in a week. When the fit finally started the fitters had only done half the job by the Friday. The front door had been measured incorrectly and did not fit properly. They then (before leaving on the Friday) announced that some of our order wasn’t in and they couldn’t do anymore. When we asked when they were likely to finish they said they had no idea and advised us to phone the office. They couldn’t have appeared less interested.
We were left with half a job, a front door that didn’t fit properly and a whole load of our new windows dumped in our back yard, which they hadn’t even bothered to cover.
We waited several weeks and finally the fitters arrived to finish the job.
They struggled to fit the front door and the electronic lock we ordered would not work. They sent four different fitters to try and sort it. Eventually we were left with a temperamental lock that sometimes worked if we were lucky.
Several months on and one of the windows has blown. Not surprisingly, this is one of the windows which was dumped in our back garden for weeks while we waited for them to come and finish the job.
After several phone calls we are still waiting for them to come out and sort it. We’ve given up hope they will ever sort our lock.
To be fair, the windows and doors look really nice (apart from the one that has blown and is full of condensation)!
If this was my company I would be embarrassed by the quality of customer service.
I would not recommend and would never use again.

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