Late delivery, bad customer service

Unit 5 Measham Lodge Business Park, Measham, Swadlincote, DE12 7HA
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Huw123's review of Just Doors UK - www.justdoorsuk.com

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“Late delivery, bad customer service”

Written on: 16/11/2020 by Huw123 (1 review written)

We ordered French doors from Just Doors UK a month ago as part of a bigger kitchen refurb, and before we booked were told by email that "if the order is placed by 4pm today I can confirm we can get this delivered to you for week commencing the 9th of November" (direct quote from email).

A week before delivery, we were told that we were booked in for delivery on Saturday 14th November. Then, on Friday 13th we got a call saying there was a manufacturing delay and the doors would not be delivered the next day. They did not tell us when the delivery date would be, as they said they did not know.

This is causing delays to our whole kitchen, and is costing us money. The customer service has been rude, and when we complained they consistently said that the delivery date was only provisional - even though we had the email confirming that they would be delivered week commencing 9th November! There is no apology for the delay, and no indication of when the doors will eventually be delivered.

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