Avoid! Avoid! Avoid!

★★★☆☆
3.1 / 5
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Skylar115's review of Imperial Windows www.imperialwindows.co.uk

★☆☆☆☆

“Avoid! Avoid! Avoid!”

Written on: 01/08/2021 by Skylar115 (1 review written)

This company fitted new Fascias and gutters to my property in the middle of May 2021. After a few days,a bit of the Fascia fell off, and a week or so later after the first downpour, all the gutter joins are leaking, one of them quite profusely. Despite numerous phone calls, especially with a couple of their sales staff, one who have absolutely NO customers service skills, and NO telephone manners, and the other one is full of promises!! All they say is we'll sort it out and get back to you - They DON'T!! 9 weeks later a fitter turned up, stuck the piece of Fascia back on, shoddy work, and refused to sort the gutters out, saying that he's not responsible for fixing it as he's not working for Imperial Windows anymore. I have not heard from them since. In the meantime, the gutters continues to leak. This is a local company with many local customers and they should be thoroughly ashamed of themselves!!!

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