Disgusting Company

★★★☆☆
3.2 / 5
53.9% of users recommend this
  • Value For Money

Mick2021's review of Future Renovations UK - www.futurerenovationsuk.co.uk

★☆☆☆☆

“Disgusting Company”

Written on: 23/09/2021 by Mick2021 (1 review written)

Order placed 22nd of April 2021 for 15 windows plus 2 doors. They confirmed that installation would take place on 16th 17th and 18th June 2021. Notified on 15th June front door not available. Notified on 17th June back door not available.
One window sill was NAILED on( new idea only used by Future Renovations ). On the 18th June was asked to make a payment refused to pay what they were asking for I was informed that they would send someone to take the glass out of the frames.
Given installation date for the doors 1st July 2021 . 30th June informed doors not available. Given another installation date for 19th July which I did not accept. Visited by a so called Area Manager who agreed a new installation date of 14th July. 14th July wrong door delivered and fitted which reduced my access by 60 percent.Back door installed. Unable to speak to anyone at the Bradford office from 16th to 22nd July then informed me that they were reviewing the situation. Heard nothing more until 27th July when after a long conversation given another installation date for 20th August. 20th August new door arrives but the glass doesn't fit. Another conversation with Bradford office given another installation date for 31st August when the front door was finally installed but it is not what was ordered.
Now you know why I have given the title of this review Disgusting Company not once as any member of the company had the decency to say sorry we have let you down. All I have had is abuse been threatened ignored phone blocked. Customer service is of no use whatsoever.
In my opinion this company Is an absolute disgrace and should not be allowed to operate in the manner that they do.
Read as many reviews as you can on every platform you can and you will see a pattern form poor review a flurry of short good reviews

Report this review
Was this review helpful? 1 0