Euroseal

Cold call chancers yet again. Even if I needed double glazing, you’d be the very last people I’d call!

So originally they phoned up my father to say they had a representative in the area (I submitted a request through Facebook a while a go I believe) and dad decided to let them come round to price the job.

Anyway the guy who came was really nice, no issues with him really, he was courteous etc, we live in a town house, and wanted basic windows and doors that are secure and didn't have any draft like our current one, he measured all up, showed us the windows and the book for the doors, we picked a door which we liked and he gave us a price, he then phoned the office a further two times and got a price reduction each time and got the figure down to just over 7k all in Inc fitting etc.

We said we would take the weekend to think about it, as they came around Friday evening. Come Saturday morning my dad had another call off the company (a different guy) asking how we got on, what he thought of the representative and proceeded to say when he was ready to make a decision to proceed to call him directly rather than the representive and he would do an even better price. Dad called the representative as he didn't like the thought of him being undercut and he (the representative) then spoke to the office as he hadn't provided the price he quoted at that stage apparently, then came back to us and quoted 7k all in. We then decided to go ahead with that and it was arranged for him to come Monday with relevant paperwork/contract, at this appointment we went through everything again, what we wanted and again asked if this Including the scaffolding (we have had several quotes, some will do it without others wont) and again we were told this was included. On the document provided (contract) not everything would fit in the box provided to draw the windows and doors in we wanted as there was not enough space, which is true on the document provided and we were told the surveyor would take everything down when he comes, we just had to give him the paperwork provided. I paid the deposit and signed. He called the surveyor while with us and arranged for him to come the following Friday and said he would call to arrange a time but was aware we would like an evening appointment. Come Thursday evening around 5 we had no call to confirm a time, so text the representative stating that and he said he would call them and ask him to call us. Anyway they surveyor then called an hour after arranging a time however would not do the evening. It was arrange for around 10am and my dad asked if it was okay for me (his daughter) to deal with it, as he had work as it was a nice day (ironically hes a window cleaner) however was told he would have to be there, so then had to take this time off work.

They surveyor came and done his job etc, and then almost a week later, well yesterday to be exact we had an email to confirm when the work would be starting with a contract number, so I have now booked that time off work.

However my dad then received a phone call today stating that they were cancelling the order, my dad asked why to then be informed it was severely underestimated by the rep, he asked how much and was told by at least 5k which didn't including the price of the scaffolding either. He asked how it was possible to underquote by that much to be told that the bloke they sent out was an idiot and he'd been called in to be trained twice and still not grasping and told my day that he was being sacked today (the rep) No renegotiation of price or anything just that it was going to be cancelled as they could not afford that amount of loss. Obviously my dad put his case forward but fell on death ears, they were note prepared to renegotiate. My dad then called the representative later this evening and he was not aware of anything, hadn't been sacked as the guy had told my father this morning. Which I find very unprofessional that 1, you would tell a customer first that you are sacking someone, rather than your own staff member or 2, that you lie to potential client about it. Still sat here waiting for the deposit to be returned.

I would seriously not recommend this company due to their incompetence, unprofessionalism and breach of contract and would recommend giving this company a wide birth. As a window cleaner and myself being in conveyancing, we will not be recommending and telling everyone to avoid wherever possible.

Regards

Absolutely appalled by this ‘company’. My Grandfather died and my Grandmother and Mother were calling his friends to let him know about his passing. Awaiting an urgent call from the hospital, they ended the call with his friends, to pick up a call from a private number, which they believed to a be from the hospital - not a sales call from Euroseal. My Mother explained how she had to put the phone down to my late Grandfather’s friends, to which the representative, from Euroseal, replied ‘I’ve got to put food on the table, somehow, haven’t I?’, and continued to make inappropriate comments throughout the call, before my Grandmother and Mother got too upset and ended the call. I’ve called Euroseal 4 days in a row to speak to a manager and escalate this futher - everyday I’ve been told I’d have a call back shortly, even within the hour, and everyday it’s been silence. I can’t express the disgust I feel for this companies heartless employees and the way they made my Grandmother feel after such a sorrowful event. Anyone with an ounce of dignity could see this.

We had five windows and a large balcony window and door replaced, workmen were efficient and tidy, the workef.through to get finished in a day, they were both friendly and rumours and nothing was too much trouble, highly.recommended to anyone

What a company…..

Cold call and arranged a visit and to give a quote. They rang two minutes before my scheduled appointment to say they were running late. When I said I had limited time on the day the manager rang to say I was being awkward and not to contact them again. ( remind me who contacted who) I think I may have had a lucky escape, avoid if possible.

The guys arrived prompt on time and were all courteous and efficient. Each person seemed to know their role and the work was quickly expedited and the job was spotless at the finish. Well done. It was great to see a group working together and this meant the job was completed quickly with minimum disruption.

Yet Another cold calling , Rude , incompetent chancer of a double glazing business trying to get some work!.

Installation of windows and a new patio back door, fitting team really friendly and worked really well good fitting and cleaned up after themselves. Would of liked to have seen windows and doors before fitting

Euroseal have now replaced 7 very large windows. They have made a great job, especially the lads, what a great team. Both polite and worked hard. Would definitely recommend them. The windows look great.

I was quoted and paid for the facia boards to be replaced, as the old wooden boards had rotted in parts.

I was informed several times by Euroseal that they don't clad over. Yet I have since found out this company has in fact cladded over the old wood. DISGUSTING COMPANY