Good windows finally but we had terrible service

★★★★☆
4.4 / 5
From 9 reviews
89% of users recommend this
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Guest's review of Derwent Sash Windows Ltd - www.derwentsashwindows.co.uk

★☆☆☆☆

“Good windows finally but we had terrible service ”

Written on: 07/11/2015

So we agreed to have Derwent Sash Windows install our windows in August. They were not the cheapest but they gave us confidence that they would do a good job. We were not due to move into our house until October and we agreed with Derwent that they could have some flexibility in terms of the installation times as the house would be empty. What we did not realise was that they would take this as an opportunity to install our windows in a piece meal / adhoc manner and that there service we would experience would be awful. Unfortunately to complement the appalling service we were also met with a terrible attitude from the owns of the business.

The problems we experienced were numerous
* they installed the first window but the windows has no closing mechanism so the house was left insecure for the first week
* handles installed incorrectly (the wrong way round), they did not notice
* window openings not installed when they should have been
* window openings the wrong way round
* broken gutter for over 2 weeks
* final installation date after the agreed deadline
* keys left under our wheelie bin ...again the house was insecure
* incomplete installation - a whole course of bricks was missing above one window and we had to call them back
* no agreements on time of installations - we were obviously added to the end of the day jobs
* horrible attitude from the owners...no apologies for all of the above
* window installation off centre - it looked odd...again this was not picked up by them

Clearly Derwent are the installers of the windows and not the manufacturer so my advice would be to find out who manufacturers these windows and find someone who has a reasonable level of customer service to fit them.

  • Value For Money

Junbun's Comment

Written on: 20/03/2018

Well said, yes i can vouch for the appalling lack of professionalism by the owners. Arrogant idiots by all accounts. Good example of a shoddy company getting away with poor service due to being based in some small back water town with no direct competition.. however things change and no doubts they will be shown up by their sub standard service by a better and new company soon.

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