written by SMHM on 01/01/2023
David Salisbury built an Oak Garden Room for us in 2022. We have just spent our first Christmas and New Year in it. It has been well admired by family and friends. This led us to feel we had to leave a review for David Salisbury. The workmanship and quality of the building is exceptional. We fully recommend this company. They were not the cheapest but the process and quality of the finished product was well worth the additional money. Thank you to all those involved, we are very very happy..
written by CliveBros on 28/04/2022
This company worked with us over a 15 month period to design a bespoke orangery and obtain planning permission for a unique 3-metre round skylight. They were courteous and professional at all times. It was a difficult project, not least as the location was a private estate within a conservation area. Access for large vehicles was a very tricky issue. We are very pleased with the outcome and feel it was worth the wait and the fairly high cost involved. You get what you pay for; quality doesn't come cheap. This orangery has to last many years, so it was worth taking the time to achieve a very pleasing result.
Written on: 10/05/2022
Thank you very much for taking the time to write us this comprehensive review. We appreciate you highlighting some of the particular intricacies of this project, for which it was a pleasure to work through them to achieve the desired outcome. We wish you many years enjoyment in your new orangery.
written by EllenHowell on 12/01/2022
Avoid at all cost. Enthusiastic and promising sales pitch really made us think that David Salisbury would be able to meet our needs. Promises made around deliverable timescales and features within the extension turned out to be totally misleading and a ploy to get us to sign the contract. Have text messages and voicemails telling us if we sign we would have all drawings ready to meet the timescales for our builders and ground workers. Fast forward 3 months to December, we have lost our builder and costs of the project had rocketed. David Salisbury agreed to cancel the order but then decided to keep our £30k deposit. Have since failed to respond to any legal correspondence and we are now filing court proceedings to claim the money back. As with a number of reviews, get everything in writing. We are fortunate enough to have evidence during the sales cycle, but others haven't been as lucky. The product itself does look of a very high quality, unfortunately we are unable to comment. At the same time it is a premium price and we expected a white glove service as per other reviews. They really need to work on their communication both internally and externally.
written by MrsTGrainger on 07/12/2021
The overall quality of the Orangery I had built is very good and the initial sales patter was enthusiastic and seemed very promising, however....when it comes to communication, get everything on email! The promise of an August delivery turned into October and now, in the first week of December I'm still waiting for it to be finished. They were on the ball when it came to taking the stage payments from me, but after, communication just dried up, even when I emailed for updates it took nearly a week for a reply. The fact is they use sub contractors to do the work, so have to wait for them to finish other jobs, which doesn't help! The whole after sales needs a good shakeup, for the cost of thIs product it should be white glove service, not 'we've got your money now on to the next one'. I wish they had been honest and upfront on the timescale from the start, it would have saved a lot of aggravation. I would not recommend
Written on: 04/01/2022
We appreciate you taking the time to write this review and provide us with some constructive feedback, for which we wanted to wait for completion of your project before replying. In the first instance, we are pleased that you underline the quality of our product.
We apologise for the issues around the timescale and communication of your project. Whilst we would not wish to use the pandemic as any sort of excuse, there were some exceptional circumstances affecting the wider construction sector during last year, for which the situation is now showing signs of easing.
Can we wish you many years enjoyment in your new orangery.
written by on 27/10/2020
Having gone through an extensive review of the market we finally decided on David Salisbury, our decision was reinforced after a visit to the factory to review the manufacturing process and the finished product that was on show for other customers , the standard of manufacturing and the dedication and care in making the Orangery was very evident We particularly liked the personnel we interacted with and the integrity shown, the designer listened carefully to what we wanted and produced a design that fitted perfectly to our brief, the resulting rendition fits completely to the now finished orangery We are absolutely blown away with the finished Orangery it’s more than exceeds our expectations, the quality of the product is second to none, the standard of installation was truly amazing the personnel who installed the orangery and the project manager really cared about what they were doing this is so often missing in other suppliers. What is very gratifying is when we have visitors they are also blown away by the space we have created and the quality and attention to detail of the Orangery. I have no hesitation in throughly recommended David Salisbury it produces and installs a fantastic product made to an amazing standard and is backed with caring personnel who go the extra mile to make their customers happy
Written on: 27/10/2020
Thank you very much for your kind and generous feedback. We will share this with all of those involved in making your orangery. We wish you many years enjoyment in your now extended home. With best wishes from, The David Salisbury Team
written by Brian2222 on 04/10/2020
We had a high-quality David Salisbury orangery installed by high quality staff. The design, construction, service and quality of all workers involved could not be faulted.
written by neilstacey on 29/07/2020
We looked for a new orangery for 15 years getting quotes from many many companies. Eventually we bit the bullet and went with David Salisbury and we are so pleased we did. From the designer who took us through the design and sales process to the project manager of the build, and finally the first class fitters. At this point we could not be happier. The quality of the product and installation has been superb and we would highly recommend David Salisbury!
Written on: 29/07/2020
Thank you very much for your review and feedback. We were particularly gratified to note this covered every part of our product and service.
We wish you many years happiness in your new orangery and we are glad that you chose David Salisbury to build your new extension.
written by Flanagan336 on 05/03/2020
We love our new orangery by David Salisbury and use it every day. It looks like it has always been there, so well does it fit in with the house. It fills with light and sun, when there is any, and we are starting to wonder how we managed without it The whole process was trouble free and quick and the finish is superb You get what you pay for!
written by Boothie123 on 23/08/2019
We moved into our dream home and we felt it lacked just something extra special so we decided some type of orangery would finish off our home. We spent many hours reviewing the markets available and decided to contact David Salisbury to discuss the option of a new oak orangery. We had already spoken with many other companies but we soon realised that their attention to detail set them apart from the competition. Their local sales person was a highly creative and skilled designer and created a concept that was complementary to our home and we just knew it was the right thing for us. The installation process went extremely smoothly and we had regular communication from the David Salisbury project management team throughout, they answered all questions immediately. The finished product is even better than we could have imagined and really has made a fantastic space that is enjoyed by the whole family. If you are considering an orangery extension for your home, we would happily recommend David Salisbury without hesitation.
written by pipsailing on 15/08/2019
My wife and I are delighted with our Orangery. The workmen were exemplary, tolerating my inquisitiveness as I am a keen DIY enthusiast. The work was closely monitored by inspectors and carried out to a high specification. They were the workmen that we saw but behind it all there was was an army of workers (factory and administration) that were obviously involved to produce such a high quality product. Our thanks go to them. In a questionnaire I was asked how could they improve. My answer was --" Well I am struggling. How can one improve on perfection?" From my experience in business I emphasised that it is necessary to identify the constituent parts that produce that perfection. Consistency can then be maintained.
Written on: 16/08/2019
Thanks for such a wonderfully generous review and some great feedback for our team in general. We look forward to sharing these thoughts internally and we wish you many years happiness in your new orangery. With best wishes from the whole David Salisbury Team!
written by orangesaregreat on 25/07/2019
We loved the prospect of being the proud owners of a David Salisbury (DS) Orangery, but the thought of builders and all that that typically entails was still a concern. We need not have worried - our experience of David Salisbury was definitely atypical! Throughout the process our experience was superb: from initial design visit, to exceptional support in helping us bring our neighbours satisfactorily on a journey which would inevitably involve them, we could not have wanted more. The way DS managed the planning process - our property is Grade 2 listed and in a Conservation Area, was professional and sensitive. Then the builders arrived. To a man they were wonderful - hard working and considerate, in fact a joy to have around. Nothing was too much trouble, and the quality is exceptional. They worked long days and, without fail, always left the site tidy and safe. The dealings with the office team were similarly professional. All this adds up to the obvious fact that there is a culture of excellence at the heart of David Salisbury. We are now furnishing our Orangery and look forward to many years of happy usage, all underpinned by fond memories of the way it came into our lives. My wife and I would unhesitatingly recommend David Salisbury.
Written on: 25/07/2019
Wow - thanks very much for your incredibly kind feedback Mr Cooke. We always strive for excellence in every aspect of our service and it is particularly gratifying that you have taken time to highlight the various different elements of the David Salisbury experience. We wish you many years happiness in your new orangery...!
written by Gael247 on 12/03/2019
David Salisbury designed a fantastic orangery to suit our home and our budget. They took our ideas on board and made useful suggestions. We are pleased with the finished result - it has made such a difference to the use of our house. We have received so many positive comments from visiting family and friends.
written by SashaApril on 05/03/2019
We just love our conservatory, couldn't believe how quickly it was assembled and the guys were so nice! As were all the staff that we dealt with.
written by Deanl1973 on 19/02/2019
Very friendly, efficient and professional company. All correspondance is dealt with swiftly. Our organgery looks abosultely breathtaking! It was built few years ago - yet looks brand new :)
written by Dontee4 on 14/02/2019
I am thrilled with the garden room. From the first meeting of the designer, to all the people in the office, to the surveyor and project manager I have been amazed, impressed and thrilled with the quality of workmanship, advice, assistance and professionalism of all involved. The guys who I stalled my garden room, battled the worst of the weather we had, after a summer of wonderful, relentless sun. Still they continued whilst it poured with rain, nearly every day. I really cannot praise everyone enough.
Written on: 06/03/2019
"Many thanks for such a generous review - particularly when you have taken the time to review and highlight every element of our service, including our team on site. We wish you many years happiness in your new garden room!
written by on 10/02/2019
David Salisbury recently completed the installation of a new conservatory, with an area of approximately 20 square metres. From inception to completion the service provided was excellent and the whole job was carried out in a very professional manner. We are delighted with the end result which blends in very well with the house.
written by 377Hill on 06/02/2019
Very pleased with the workmanship of our Oak room. The attention to detail from the carpenter fitting the structure was fantastic. The time and patience were very much appreciated by us- down to cutting the oak to fit against our existing inside wall. The attitude and behaviours of all tradesman on our project were brilliant- all members of the family feeling comfortable in their presence. I would definitely recommend David Salisbury as a company. All members of the team have been extremely helpful and supportive with no request ever to difficult for them to accommodate.
written by StephenTaylor68 on 13/12/2018
from the start of the works the company was outstanding in communication , design and the installation nothing was a problem and the workmanship was outstanding
written by janetevans23 on 30/10/2018
The whole experience was a delight from beginning to end. David Salisbury's employees were quietly efficient, amazingly tidy and the garden room was left absolutely immaculate and gleaming when they had finished. To say I am thrilled is an understatement.
Written on: 02/11/2018
Many thanks for your wonderfully positive feedback! This is hugely important to us and also is a powerful message when shared with everyone whom worked on your project. We wish you many years happiness and enjoyment in your David Salisbury oak garden room.
written by FindlayMcDuff on 27/06/2018
My wife and myself recently had a David Salisbury Orangery built and would like to congratulate you on your ‘team’ responsible for the project and it’s construction. A senior project manager oversaw the build in a very professional, friendly and competent manner, giving my wife and I complete confidence that our orangery would be a success. He kept us informed of progress throughout and was always available to answer any questions we may have had. It was a pleasure to have the person I dealt with in our home, whenever he came to inspect on-going progress.. Furthermore, G+S Building Service, who were responsible for the construction of our orangery, were similarly very professional and competent, ensuring that the build went smoothly and without problems. Nothing was too much trouble for them and they were always willing to accommodate. They made for a very efficient ‘team’, ensuring that we now have a stunning orangery that will give us great pleasure in years to come. We would certainly have no hesitation in recommending them and your company to our friends and contacts.
Written on: 28/06/2018
Thanks very much for taking the time to write us such a detailed and positive review. It is always good to read that the overall service and project management, alongside our finished product, was of a very high standard. This is our aim each and every time we start a project but it is obviously hugely gratifying to have this confirmed in writing. As you note, we wish you many years of happiness in your David Salisbury orangery...
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As rated by our community of reviewers
By Davidsalisburyconservatories
Written on: 04/01/2023
Thank you very much for your very kind and generous review. We were especially pleased to read your feedback on the quality of both our product and supporting process. Equally as gratifying is that you enjoyed your first Christmas in your new oak garden room - we wish you many years more enjoyment!
(P.S. We also could not identify your details from this review. Could you kindly e-mail us just to confirm your name or contract number?)