Avoid at all costs

★★★★★
4.7 / 5
94% of users recommend this
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Guest's review of Britelite Windows www.britelitewindows.co.uk

★☆☆☆☆

“Avoid at all costs”

Written on: 22/01/2021

We chose Britelite to replace our windows and conservatory doors as we found the salesman to be helpful, responsive and not pushy. Unfortunately, the rest of the experience didn’t match up. The fitters did not arrive on the date booked and I had to chase to find out when they would be coming. To name just a few of the issues we had, some of the windows had the wrong colour handles from what we had ordered, one of the bathroom window panes had the wrong pattern, another window pane was too small and 3 of the panes cracked either on arrival or while being fitted. The fitters were in a rush to get the work done and were not very careful resulting in the cracked glass and some other damage to our walls. Their attention to health and safety was appalling, highlighted by the fact they incorrectly propped up our conservatory roof with a support that was too high so they had to use this at an angle which we later found out is very dangerous. When we later complained about this to the Installation Manager, his response was “Well nothing happened”! It took 2 separate follow up visits for Britelite to eventually put the issues right.
If you are considering Britelite for any work, I would strongly recommend looking elsewhere!

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