TERRIBLE CUSTOMER SERVICE

★★★★☆
4.0 / 5
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  • Value For Money

Guest's review of Basfords - www.basfords.com

★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE”

Written on: 24/09/2021

This company used to be good but sadly not any more. We ordered a large bi-fold door and a replacement window. They promised to do this in one day. The bi-fold is fitted but this took place over three different days, a couple of hours here and an hour there. There is slight damage to the white surface which they promised to repair but, despite several reminders, it remains untouched.

Three times we have prepared the room ready for the window to be fitted and three times they have let us down. There have been no courtesy calls to warn us that they would not be coming and when we rang them and got through on an automated line and left a message, they never returned our calls. My husband called round at the showroom and he was informed that the men who should have fitted our window had been deployed to another job. We feel like we don't matter to this company. We have never received such bad treatment from any people we've employed to work for us and we have never before left a bad review. It's been months since we placed our order and we have no idea when the work will be done.

  • Value For Money

Teddyandmani's Comment

Written on: 11/11/2021

I could not agree with you more. We are starting proceedings on this company after sales service is shocking and I can now not speak with the people who did try to help because they have left the company

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