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“Conservatory - Poor build quality and footings subsidence ”
Written on: 29/07/2019 by Markag (1 review written)
Towards the end of 2017 I had a conservatory built by Anglo, the project took 14 weeks to complete, due to poor project management. The floor was so uneven I asked the builders back to level it, they made it worse. I tried to get the sales man back but he failed to materialise, in the end I laid my own flooring over the concrete. April 2019 The footings began to sink leaving a 12 mm gap between the bricks at the damp proof course. The builders came out and it too 5 weeks for them to dig 2 small… Read Full Review
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“AVOID!!!”
Written on: 19/05/2019 by Mckayla479 (1 review written)
A complete an utter disaster. Had a conservatory built with some brick work done also. Builder was constantly in touch wanting money before the job was done because he couldn't afford his rent!!! His workman ship was shoddy. We had complaints off neighbours about smoking weed while on the job and the brickwork all sank because it was built in subzero tempertures despite being asked if this was ok as I knew it was not. Office have been called more times than I have had dinners due to leaks and… Read Full Review
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“Building Control Certificate Refused”
Written on: 13/05/2019 by Alanc52 (1 review written)
Despite the job looking reasonable to the layman, Building Control have refused to issue a building control Completion Certificate. The building control inspector claims lack of adequate information supplied by Anglo International with respect to, structural calculations for roof design, insulation, and condensation risk analysis. Despite my many attempts to get Anglo to satisfy the inspectors, they have shown little real interest in doing so. Since they have been paid early in the project… Read Full Review
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“A disaster from start to finish”
Written on: 25/03/2019 by Barry176 (1 review written)
I'm amazed that these lot are still in business. Our build was finished last year and it took about 6 months to get it anywhere near an acceptable standard. They do not provide receipts or the advertised 10 year gaurentee. Builders were always asking for money in advance and a child would have been of more use in the office. Wonky brickwork, a wonky floor, leaky roof, you name it and these lot will provide it. They told us not to worry about anything when they first arrived but if you use… Read Full Review
Anglowindows's Comment
Written on: 29/03/2019
I am very sorry you are unhappy with the work provided please can you contact the office and a manager will visit you and personaly deliver a recipe and a guarantee and look into any problems you may have. The severity of your complaint is totally out of character for our work force and we would like to Investigate further.
Regards
Customer Service department
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Muggedoff2's Comment
Written on: 08/04/2019
We have had plenty of contact already. On top of asking for our guarentees and receipts in person and over the phone on a number of occasions I have also written to you at least twice to formally request them. These requests have been ignored.
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Anglowindows's Comment
Written on: 27/04/2019
With reference to your reply I find it very strange that you would not like to contact the office and have a manager visit you and personally deliver a guarantee and recipe.
We have no record of any complaint of the nature you describe. We can only assume you are a competitor who is unhappy that we offer very good value for money to our many happy customers.
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Muggedoff2's Comment
Written on: 19/05/2019
As said previously, we have contacted you on a number of occasions and you have refused to provide anything. I will contact you again this week so that you can arrange to "personally deliver a guarantee and recipe (think you meant receipt). Im not holding my breath though.
Your last line is absolutely hilarious
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Peanut1618's Comment
Written on: 04/07/2019
Have you managed to receive the guarantee yet & has any of the faults rectified?
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Jimdelaney's Comment
Written on: 21/02/2020
Hi Anglowindows,, could you please send my paper work also .... All the above also waiting for since June 2019... getting the same customer service.. phoning every week now...
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Jimdelaney's Comment
Written on: 18/08/2020
Just an up date ..
Yipppppiii Finally got 10 year guarantee in the post yesterday 17/082020 after much texting phoning etc .. not bad 18 month wait
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“Great work”
Written on: 22/02/2019 by Joebeck (1 review written)
Superb company from initial phone call to the installation of our conservatory the office staff are fantastic and very helpful and the team of fitters were amazing would highly recommend anglo to any one… Read Full Review
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“Amazing Work Highly Recommend to everyone !! ”
Written on: 21/02/2019 by TanyaKxo (1 review written)
The Anglo designer was very honest and knowledgeable, he listened to what we wanted and came up with some excellent suggestions. He was not pushy in fact quite the opposite. All the builders & fitters were polite and arrived on time as promised they all did a great job. We are very pleased with the extra space our conservatory gives us. Highly Recommend. … Read Full Review
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1
“From my first call to Anglo,we have been very happy...”
Written on: 02/02/2019 by JoslynMcFadden199 (1 review written)
From my first call to Anglo,we have been very happy with all the service we have received. We had a number of quotes and Anglo were offering the best value for money. As promised our conservatory was built for Christmas. All the staff were excellent,we will definatly recommend Anglo to our friends and family… Read Full Review
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“Avoid at all costs”
Written on: 18/10/2018
I ordered and paid for a top quality glass roof which I had researched for months before placing my order. Roof arrived only to discover it had a rating sticker of E not A as ordered. When questioned I was informed that they had been unable to order the glass I wanted and had made the decision to supply me with an equilvant which was no where near the standard I had ordered or paid for. Roof had to be fitted to make existing base and floor water tight. I sent numerous letters and emails to have… Read Full Review
Anglowindows's Comment
Written on: 15/01/2019
Hi,
I am very sorry that you are not happy.
We were notified by Synseal who own the celsius product you ordered, that the furnace at the glass manufacturing plant had gone down and our delivery dates would not be met for the foreseeable future. This caused massive disruption to our production and logistics department and meant we had to make emergency contingency measures by sourcing glass elsewhere to limit the impact on to our customers. We supplied Active Blue Sunshield which is an equal if not superior Product.
This product has a grade A rating.
Once again i am very sorry for any inconvenience.
I can confirm we have since refunded you £500 as agreed.
Just A Quick Update : As per the information above I can confirm Synseal the company who could not supply the roof glass the customer requested have recently gone into liquidation. This reiterates the reason for our decision to use an equal if not Better quality product.
Customer service department
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“quality conservatory at a great value price”
Written on: 19/06/2018 by vladivostock (1 review written)
recently had a conservatory fitted , at a very competitive price ,took two weeks to complete and with the exception of the blinds i requested was pretty much exactly as the salesman who came out promised ..however to his credit when i pointed out the missing blinds, he agreed despite stating he had not charged me for them , to add them to the agreement without extra charge , anybody who wishes to view the job more than welcome , well pleased with the completed job and the manner in wish the… Read Full Review
Junetudorwasanderson's Response to vladivostock's Review
Written on: 21/10/2018
what area are you please ?
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“Do not use ”
Written on: 23/05/2018
Anglo International Staffordshire- Very pushy salesman and took 6 months to complete a 3m x 3m conservatory ( I was promised 3 months). They use self employed contractors that don’t work weekends and they came up with every excuse not to turn up on week days (double booked, van broke down). Do not pay the full amount when the frame and glass is delivered otherwise you could be waiting months for it to be completed as they are in no hurry once you have paid them. You then pay the plasterer… Read Full Review
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4
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“Returning Agsin”
Written on: 02/11/2017 by Yvonnechater (1 review written)
After having my conservatory fitted at my old house by Anglo in 2011 the staff and installation were excellent. I moved into my current home in 2015 and Anglo replaced all my windows and doors and once again a great job. I recommended my son and he was very pleased. All the members of Anglo I have dealt with over the years have been very friendly and accommodating.I have and will continue to recommend my friends and family. We have just had a new conservatory fitted and once again a brilliant… Read Full Review
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3
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“Excellent service”
Written on: 16/08/2017 by Olsoney412 (1 review written)
Anglo recently fitted me a large conservatory. We found them the most competitive of all the company we had in. The surveyor.s and office staff and all the trademan were excellent.I would say this is 5 star company… Read Full Review
Jtlichfield's Comment
Written on: 21/08/2017
This can't be the same Anglo who took 6 months to do my conservatory, and still didn't do a good job.
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_Fooled_'s Comment
Written on: 08/06/2018
And I would like to add - we are currently experience a dreadful service, substandard workmanship, 16 weeks and 6 days and counting - we still have issues, no flooring, no plastering and an electrician who wants paying and hasn't completed the works because he is unable to until we have the all the other issues completed. Threats to come round and strip out the first phase of wiring and he knows people...
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“What an honest company”
Written on: 14/08/2017 by Shirleygutteridge (1 review written)
I'm 80 this year . I had my porch and Windows fitted 3 years ago by Anglo the job was excellent. I also recommend my brother in law and he was very happy.Today I had one of their surveyors out to quote me for replacing my facias and guttering but I can't believe how honest they are, as he told me to save my money as there was nothing wrong with the ones I have. You hear all these stories of companies taking advantage off old people but they were so honest. I would recommend them to everyone who… Read Full Review
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“Fantastic ”
Written on: 08/08/2017 by Sienna38 (1 review written)
What can I say ! What a amazing experience from start until finish! Best company I have dealt with by far! Rabecca was simply amazing at her job, helped me right the way through until completion of my conservatory! I would recommend this company too all my friends and family ,hope them all the best in the future !!thank u Anglo for brilliant job done!!!!! … Read Full Review
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“over the moon”
Written on: 08/08/2017 by Lesq (1 review written)
I have just hade my conservatory fitted,the result was amazing. After having a number of quotes Anglo came it at over 15% cheaper than all the other local companies, all the staff I dealt with were very helpful and the different tradesmen excellent. I will definitely recommend them to my friends… Read Full Review
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“Improving”
Written on: 03/08/2017 by Ashley192 (1 review written)
I have now had my issues addressed and finally can enjoy the new space. It was a pity that my experience was affected by poor communication as the finished room is a nice addition and the salesman's suggestions were useful in maximising the available space… Read Full Review
Anglowindows's Comment
Written on: 21/08/2017
Hi,
I'm very sorry to hear you were unhappy with the service we provided this is certainly not the standard we expect.
Sincere apologies,
Customer Care Dept
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“Our coservatory”
Written on: 19/06/2017 by lyn.owen (1 review written)
Very pleased with our conservatory, the fitter was brilliant , the builder was very helpful and very pleased with the finished product , we had ours fitted in October, I wanted an all year round room , and was promised it would be ... they insulated everything , base , floor , latest glass roof , it's amazing .... I was using it all winter , now the hot weather is here , they recommended a particular solar roof ... must say brilliant, tempreture not too hot , even in bright sun , so I can sit… Read Full Review
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“Excellent Orangery - Very Happy”
Written on: 19/06/2017
So far we are very happy with the new orangery anglo fitted for us last month. The build quality is excellent and the solar control glass works well. Even though temperature was around 30 degrees yesterday it was quite cool in the orangery. Would highly recommend… Read Full Review
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“Great job”
Written on: 18/06/2017 by yrGeorge35 (1 review written)
Great service stared to finish Thank everyone at Anglo… Read Full Review
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“Great experience with Anglo”
Written on: 17/06/2017 by Nathalia338 (1 review written)
We already had a base with an old timber lean-to on it built by another company. Anglo gave us an amazing price first time, they didn't try to second guess our budget. Product is great and very happy with the service we received… Read Full Review
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Muggedoff2's Response to Alanc52's Review
Written on: 19/05/2019
Common theme here with receipts, guarentees and lack of administration.