buy from somewhere else - anywhere!

Non existent customer service. Faulty cooker delivered and due to some very tight time constraints, (long story)I went and brought a replacement so that my electrician could wire it in and get us going straight away. I thought, no problem I'll sort the return & refund tomorrow. Several places on their website & their T&C's said I could return to a store. As I had literally nowhere to store this item while awaiting a lengthy collection process, I put in in the car and took it to my local store. The manager was really unhelpful said I couldn't return to store. So I left it with them anyway as I couldn't take it back. Then the lengthy saga of trying to contact customer service to explain where it was and for it to be uplifted. Their email address is no longer in service. The phone service after a lengthy wait said they couldn't help, neither could the online chat service. No one there will give you an email address to put your complaint in writing. They were happy to take my money and all is probably OK if you don't run into any problems.
So the faulty cooker is now in your Stratford upon Avon store awaiting Currys to process my refund, which I've been told I won't get. So all I have left is a letter before action followed by a Small Claims through the court system. I have used Currys many, many times before and never have has such poor service.