Customer services appalling

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David19879's review of Wickes -


“Customer services appalling”

Written on: 11/11/2020 by David19879 (1 review written)

Customer services appalling
The customer services for this company is absolutely Appalling! I called about and item I recieved which was meant for someone else and they said they would sort this and get my item re delivered and they would contact me to let me know what was happening with the item! I heard nothing back and then when asked for a refund they wouldn’t give me a refund!!!! Because they wanted the item back and when I said we were in self isolation they said they couldn’t refund us until our self isolation was up! Our order was £127 worth and the order we recieved was £5 worth!! They don’t care about customer and don’t want to help anyone out! And when asking for a manager to sort this out I didn’t get a call back!!! Felt let down

  • Online

    Branch Visited

  • Handles and hinges £127

    Goods purchased & cost

  • Quality of service

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