Worst Customer Service

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PaulJones126's review of Homebase - www.homebase.co.uk


“Worst Customer Service ”

Written on: 14/12/2021 by PaulJones126 (1 review written)

Worst customer service I have ever experienced!
Ordered a Christmas tree 27th Nov (next day delivery)
My order was then updated to being delivered 8th Dec, numerous phone calls at 35p min, numerous messages sent and questions not answered.
Today is the 14th Dec still nothing but a message telling me I can't cancel my order.
I had to phone again cancel and apparently I "should" receive a refund within 7 days.
If I want to complain about customer service I should message customer service Lol.
I will never go to or use homebase again, B&Q or Amazon from here

  • On line

    Branch Visited

  • £180

    Goods purchased & cost

  • Quality of service

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