Furniture arrived broken & replacement never came

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AnUpsetCustomer's review of Homebase - www.homebase.co.uk

★☆☆☆☆

“Furniture arrived broken and replacement never came”

Written on: 17/11/2021 by AnUpsetCustomer (1 review written)

Ordered a large bookcase/cabinet piece of furniture, and it arrived severely broken. Homebase offered to collect the broken one (which they did) and deliver a new one within 1 week. After hearing nothing about the new one, I contact them again. They then say it will be 2 weeks. Another week passes with no further notification from them or delivery. 4 days have now passed the delivery date and no word from them or any courier. As such, I am now pursuing a refund.

Update: They have agreed to the refund, however, because the bank account I made the purchase with is now closed, they insist it has to be a cheque in the post. Which is obviously very inconvenient in this day and age and means waiting another 21 days. They have also offered no compensation or vouchers for the trouble. So in short, I've had a lot of my time wasted by this purchase.

  • newmarket

    Branch Visited

  • Diva Storage Bookcase - £110

    Goods purchased & cost

  • Quality of service

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