FFX Reviews - www.ffx.co.uk

★★★☆☆
2.5 / 5
37% of users recommend this
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Latest Reviews

★☆☆☆☆

“Don't trust FFX they are not a fair company to deal with”

Written on: 10/05/2021 by Frankierichardson1 (1 review written)

I bought a £486 product and was given delivery dates by FFX. Nothing had arrived so I chased and was told they are waiting for stock. Still nothing and then I see the product available on their site for nearly £600. They cancelled my order and refunded me. Not a trustworthy company to deal with. Be fair and transparent.  I have bought from another company for a similar amount to the £486. Search in a popular Web based shopping area and you should find the best price… Read Full Review

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★☆☆☆☆

“They send used unboxed with no instructions or guarantee”

Written on: 04/05/2021 by mhassan (1 review written)

I ordered a DeWalt batter charger & battery. Both were sent wrapped in old bubble wrap with no box, instructions or guarantee. The charger also does not work properly. They said I can send it back at a cost of £15.99. I am now taking this to trading standards. DO NOT BUY from this company… Read Full Review

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★☆☆☆☆

“Still havent recieved my refund which… Still havent...”

Written on: 27/11/2020 by Andrews121 (1 review written)

Still havent recieved my refund which… Still havent recieved my refund which was return and signed for . Ive emailed them many times and the customer service is beyond a joke . Avoid at all costs , use a reliable company… Read Full Review

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★☆☆☆☆

“Frustrating”

Written on: 15/09/2020 by Beebecm300 (1 review written)

Frustrating service, I will never order a palletised item again from this company. The courier company they use are unreliable, no updates - missed promised delivery. Ended up cancelling order only to be told I will not be refunded until they receive the item back......I never even receive it, so angry!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Charlatans. pure skulduggery!”

Written on: 02/09/2020 by tobias1000 (1 review written)

I responded to FFX advertisement on ebay for the DEWALT DWS780 MITRE SAW PLUS STAND £779. Item was delivered on 21 August. The packaging was soaking wet and severeley damaged. The leg of the saw was poking through the box, and it was evident (without opening the box), that there was no other packaging inside. The machine had just been placed into the damaged box. Also, there was no stand with the item despite this being a feature of the advertisement. I immediately contacted ebay to start a… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 31/07/2020 by Clairemetters (1 review written)

This is the worst company we have EVER had the displeasure of dealing with. We bought a compressor from them and within 4 weeks it went bang filled our workshop up with smoke. I called FFX! Was told Sealy would call me to arrange collection. I heard nothing after 4 days I called again and was then told they would chase Sealy. Was then told collection would be Thursday 30th July pm . I took the afternoon off work . Stayed home all afternoon and no one turned up to collect. Called again around… Read Full Review

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★☆☆☆☆

“Absolutely abysmal service”

Written on: 22/04/2020 by Oliver439 (1 review written)

Never received order, tried to resolve and spoke with 3 differant staff members on 3 separate days and not one tried to resolve my issue. Never received my order and no refund or resolve offered, just told nothing they can do. I would highly recommend purchasing from other more reliable and helpful stores as from ffx you will receive nothing but poor service and zero satisfaction! Worst company I've dealt with in years. Not a single thing good to say about ffx!… Read Full Review

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★☆☆☆☆

“Terrible Service & follow-up, don't deal with these guys! ”

Written on: 30/09/2019 by MBElec (1 review written)

When things go wrong with this company don't expect them to accept that they have made a mistake, or resolve the issue quickly. Their lack of ownership evidenced by the absence of satisfactory follow-up by Senior Management and a failure to honour a commitment made that I will not be dealing with them again. Be warned and look at their overall customer satisfaction rating! If I had done so before placing my order then I would have recognised that they offer poor service & back-up and placed my… Read Full Review

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★☆☆☆☆

“Never received item. ”

Written on: 07/04/2018 by Gazzamallet (1 review written)

Never received item, still insisting I did even though the driver was not at the location of the click and colectI asked for, put payment into dispute with my credit card company, because of the hassle this has caused considering legal action if matter is not resolved, will never use FFX again, G Giles… Read Full Review

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★☆☆☆☆

“Dont deal with this mob. After queuing at FFX to pay...”

Written on: 01/03/2018 by gxHackett6 (1 review written)

Dont deal with this mob. After queuing at FFX to pay for close on 5000.00 of tools and all the pushing and shoving that was going on I spoke with an FFX guy who was getting flustered. He said it wasnt a problem just call them this week and place my order on the phone. If need be show them my slips for payments and they would match the prices. Guess what. Called them this morning card in hand and they are trying to get more money out of me by adding circa £ 200.00 to a lot of the items and… Read Full Review

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★★☆☆☆

“unhappy ”

Written on: 06/12/2017 by Wardwq274 (1 review written)

got caught for an extra £24 pound delivery my receipt says it was free ( lie ) been sent wrong part in order, now they are very unhelpful … Read Full Review

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★★☆☆☆

“Poor after sales service”

Written on: 28/04/2017 by SheaNewton1990 (1 review written)

Having made our order for a Metabo drill that was noted as being in stock, we were then advised after payment had been taken that the item was actually out off stock & we had to wait 3 weeks for it to come. When we did eventually receive it, it broke within the first hour of use. No fault of FFX. I spoke with the METABO UK & they advised they had plenty in stock but I would have to go through FFX which we did. Only problem was they didn't answer our calls or respond to our first few emails. It… Read Full Review

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★☆☆☆☆

“Poor .poor .poor.”

Written on: 10/01/2017 by Andy777999 (1 review written)

Ordered laser level & two pairs of trousers on 4th Jan,told delivery 6th Jan ,no show.rang again told delivery on 9th,again no show ,ring again trousers not in stock, delivery due out to me on 11th ring back on 10th as lost faith told trousers not in ,order cancelled & refund.come on ffx tell truth on items availability & honest delivery dates as laser level required immediately & can't be messed about any more… Read Full Review

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★☆☆☆☆

“Not good”

Written on: 13/12/2016 by Hudsonmi460 (1 review written)

They use to be really good, but lately are getting orders wrong and very large and expensive item missing. Then it's the old sorry sorry game and we'll send you your missing items out. No they don't, it's all rubbish fob you of emails etc. Going through pay pal at the mo to chase wrong and missing items and still waiting. I won't be using these retard's again, they ain't a trades shop, they think they are, they are totally thick backward useless divs! I've shopped about and found that you can… Read Full Review

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★☆☆☆☆

“Do not buy”

Written on: 01/08/2015 by PriscillaMason1988 (1 review written)

I ordered a dewalt table saw on-line. The transaction when fine, but I arrange a pick up from the local dpd depo. It was sent to another city for some reason, I had it delivered to my address and the packaging was wet. I opened the package and the nut on riving knife was missing and checked the rest of the table saw there was marks and scuffs and a dent on the frame ( not acceptable). I called ffx customer services, a person arranged a exchange (cool I can live with that) I get a call to say… Read Full Review

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★★★★★

“Reliable, fast, easy”

Written on: 19/04/2015

Price - OK not the lowest but reasonable. Communications - they answer the phone quickly and reply to Emails. Speed - ordered on Tuesday, goods arrived on Friday. Delivery - the object was big and heavy so was sent on a pallet, the pallet company rang me on Friday morning asking if I could accept the goods that day, they quoted delivery shortly before lunch and it arrived just after mid-day… Read Full Review

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★★★★★

“Brilliant Experience”

Written on: 22/02/2015 by jasondunlop (26 reviews written)

This is my first order with FFX & i am suitably impressed. Best price i could find for my item, excellent communication & to top it all off, Free postage to Northern Ireland. 10/10… Read Full Review

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★★★★★

“Fast and reliable”

Written on: 27/11/2014 by Rachel_Pierson (5 reviews written)

I try to avoid Amazon these days, owing to a couple of bad experiences. So when I wanted to buy a quality head torch for running on Winter mornings recently, I did my research about which models to consider on Amazon, but did my actual buying elsewhere. The torch I chose was a LED Lenser H14R.2. The cost of that model varies considerably depending on where you shop (I found the range was anything from £89 to £140). FFX was at the lower end of that scale. I was very pleased with the… Read Full Review

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★☆☆☆☆

“Not good, and part of toolbank”

Written on: 22/06/2014 by NatalieSchmidt (1 review written)

Over prices and very poor customer service, found out this is part of toolbank after doing some digging. Will not use again… Read Full Review

Heyhoheyho's Comment

Written on: 13/08/2014

FFX is not part of Toolbank...dont know where you heard/found that information out. Ive also always found FFX to be very competitvely priced, never had a bad experience with the customer service team..behind the trade counter or when ive phoned and spoken to them. Obviously you visited them on a bad day!!!!

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Simonandrew's Comment

Written on: 13/08/2014

Same directors that's how!!! Yes they must of been having a BAD day but not excuse. Will NOT BE SHOPPING WITH FFX AGAIN....

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Ffxtoolsandmore's Comment

Written on: 13/01/2015

Hi, we are not sure where you have got your information from but FFX are not part of Toolbank. Nor do we have the same directors as Toolbank. Thanks. FFX

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★☆☆☆☆

“poor show”

Written on: 08/06/2013

I am a builder. I had IT problems so could not order on-line. Phoned them - they refused to take an order over the phone. Shocking - it goes to show they are making too much money if they can turn customers away in such a cavalier manner. Not even an offer of helping me do it whilst they types and I read out all the details. … Read Full Review

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